I spent a night at the hotel whilst staying in London. When I checked in – which was mid afternoon – my room was not ready, so I went to the roof terrace bar, which we were told was wonderful, to wait for the room. The roof terrace was a few seats on the room of the hotel, which had a good view of Trafalgar Square, but was not as wonderful as the staff had made it sound. After twenty minutes of being ignored by the one member of staff, who seemed to be concentrating on serving the guests who he seemed to know, we went back to reception to see if our room was ready. It was not, so we went to the bar for ten minutes, and ordered some snacks, only half of which arrived as the waiter seemed to forget the rest. Fifteen minutes later, and still with no room, the check in staff apologised and offered some complementary coffees whilst we waited. These took twenty minutes to arrive, about the same time as the key to the room.

The lifts in the hotel seemed to have strange coloured filters in the lights, which gave them an eerie glow.

The room was comfortable and reasonably large considering its central London location when we did get in to it. The bed was large and comfortable, and all that you would expect to have in a quality hotel room was there.

The hotel is in a fantastic location, in Trafalgar Square, and seemed to be a trendy and modern property. I would suspect that the hotel would appeal more to those who enjoy a more modern hotel setting, with artistic lighting and furniture, however, it was not for me. I will not be back.

The family who travel's together may just lose their collect marbles together. Such was our experience staying at The Trafalger Hilton earlier this summer. We picked The Trafalger Hilton because of the location, but found the fading ambience, the hotel staff's lack of organization and skill to be dreary.

Our family group consisted of our (aging) parents and our family group. When we tried to check in, the front desk claimed to have lost one of the reservations. (We had double checked our reservations by phone the day before.) Ooops. A three hour wait until this 'problem' could be fixed. We later found out from housekeeping there was no 'lost' reservation, just a customer who wouldn't check out. It would have been better if the front desk had told us the truth straight away. We would have all just crashed in the one suite and cleaned up and rested instead of waiting in the bar/lobby area. FYI : there is not a lobby or real front desk. Just a couple of telephone tables stuck together with computers. Not user friendly.

The decor of the rooms was a badly maintained 'modern' - very minamalist and sterile and basically unconfortable. Don't ask about the bed. Shudder. The bathroom, once you could find the light switch, was a bit grubby. Perhaps the housekeeping crew had problems figuring where the switch was as well? (I find having the switch and fixture in the same room to be a great help. Or even directly outside the room, if you are feeling funky...but disguised as part of the entrance lighting panel is downright kinky. Perhaps this is modernism with a twist?)

The staff were generally confused and confusing. The range of accents was interesting: not necessarily a bad thing but add a stinky attitude and shake. Breakfast was a nerve wracking experience if you dared to ask for a second cup of coffee. I ended up wearing one.

No, I wouldn't stay here again. I wouldn't recommend it. I've tried other places and will keep trying other establishments in London until I don't feel like a sitting duck!
Cheers, and good hunting.

I am a fan of clean minimalist lines and modern simplicity so it follows that I love this hotel. Frontline staff were young and stylish but very warm and helpful. The bed was the most comfortable ever which is why I wasted half a day in London by staying indoors. I found breakfast to be a truly pleasant experience with nice live 'piano' music to start your day. I liked the hotel so the central location was just a bonus.

The location is great – right on Trafalgar Square. However, other than location, I wasn’t very impressed. The rooms and bathrooms are small. From the outside, this hotel is very classic, old architecture. From the inside, it’s very sleek and modern. The lobby has the look and feel of a W Hotel. The rooms are clean but very small. The breakfast was ok, but nothing special. The staff was friendly, but made 2 mistakes – 1. forgot our wake-up call, 2. quoted us the wrong price for a car to the airport. They quoted us half of what it would be. We were shocked when we got down to the lobby and tried to confirm the price.
It was ok, but I don’t think I’d stay here again.