This hotel has been totally renovated in recent years. The end result looks great - but our 2 night stay was spoilt by the smell of cooking which seems to pervade most of the hotel. In our room, with the airconditioning fan switched off, the smell of fried or grilled food seemed to be blown in from one of the ceiling vents. Only with the fan on "full", which was very noisy, did the smells just about go away.

The open plan reception, bar and restaurant area was also unpleasantly smelly. We would not consider staying there again unless the problem with the cooking smells was properly fixed.

Have just returned from a 2 night Hilton break booked on their website. This is our second stay at this hotel and once again we have not been disappointed. The location is superb as is the hotel and everything that goes with it.

Be prepared for a melt down when staying though. This is the hottest hotel we have ever stayed in, temperature wise. We had to turn the air con off and open the windows as much as we could, even keeping them open all night and this was November! The air con did nothing to cool the room down.

Basic rooms are relatively small, but in London you tend to spend very little time in them. We used the restaurant for all meals and enjoyed a wide selection of very good quality food.

Take the bus to Campden Town from the taxi rank. This is an experience not to be missed. It takes you back to the 60's and anything goes.

All in all a lovely stay but take minimal clothing whilst in the hotel, anything more and you will melt.

Simply a Great Hotel for business and pleasure. I have stayed here several times and staff is just so attentive.
Wireless internet trhoughout the hotel works fine and prices for this service are reasonable. Roomrates are high but service is outstanding.

I would recommend this hotel as it is so close to the airport via the trainlink and still in the middle of town.

I stayed in the Paddington Hilton in February of this year. While I was originally scheduled to stay there for 4 days, I checked out after only 2 due to unacceptable service. Especially given the GBP 220 per night charge. Adding insult to injury, after a bit of research I found that several far superior hotels were charging less than that during the same period (e.g. The Dorchester).

But getting back to the Paddington Hilton:
It's true that the room was relatively large, however the bathroom was only average. Furthermore, while I had reserved an Executive room, which promised a walk-in shower, the room I was in was neither on the executive floor, nor did it have a separate shower. Trivial details to be sure, however I was paying for those features and did not receive them.

Upon arrival in the room I discovered a tiny little duvet that certainly wasn't going to keep me warm for the night. So I called housekeeping to ask for regular sheets and blankets. They said they would take care of it. When I returned to the room much later in the evening, it had not been taken care of. By this point it was too late, so I waited until the next day and called housekeeping again upon returning from my meetings. This time a charming man came up, who admitted that many guests can't stand the little duvets (which he claimed were scheduled to be removed throughout the hotel in the near future).

By the end of the second day I was so fed up by the poor service and high price, I decided to see if there was a suitable alternative. To my surprise, everything was less expensive and in a far superior location for the sightseeing that I was planning for the last two days of my stay. So I moved to a hotel in Mayfair.

When I checked out, I pointed out that I was checking out 2 days early. The reception clerk didn't even think to ask if I was checking out due to a problem. Since I am essentially a non-confrontational sort I didn't mention my disappointment with the hotel. Especially since one of the major shortcomings of the hotel in my opinion is the reception desk staff who are shockingly unprofessional (not to mention there wasn't even one native English speaker working there during the time I was there).

Upon returning home I called the hotel and asked for the manager. I told him of my disappointment with the hotel service, including the failure of the check-out clerk to inquire as to why I was leaving 2 days early. He first tried to defend the hotel and belittle my experience. Finally he said that perhaps on my next visit they could upgrade me or something of that nature. I told him that since I would never again stay at the Paddington Hilton, it didn't really matter.
I told him I had only called to let him know that the front desk staff is in need of some customer service training.

You should understand that I rarely am upset by hotel stays. They are either fine or outstanding. In fact, I recently wrote several outstanding reviews on this board. But not for this hotel.

By the way, regarding the location of this hotel that everyone on the board seems to rave about. I found the location to be simply awful for anyone who likes to just walk out their door and sightsee. The Paddington is in what seems to be a rather unpleasant, unsightly area. A better choice for tourists would be in the Mayfair area (which is where I switched to).