Stayed there for business for a couple of nights. The price was reasonable for this expensive city - 140 ppn. Breakfest & internet were very expensive. Location cannot be beaten for anyone coming in from Heathrow and needing to travel to multiple destinations within the city. The staff was excellent & helpful. I got upgraded to a double deluxe, that was clean & comfortable, albeit rather small with outdated decor. Got an amazing view of a wall and some airconditioning pipes...Overall, I can heartily recommend this hotel to business travelers, and to those wanting good access throughout the city.

Stayed here between rentals for two nights to treat ourselves. Had never stayed in a Hilton Hotel before and absolutely loved it! The room was immaculate, huge, bed was comfie (and enormous), the bathroom was great and loved the Crabtree and Evelyn toiletries. Only minor thing i remember not being too keen on was the water temp control (fluctuated in temp) but this was not a major issue.

Loved the hilton and will def book again if ever wanting to treat ourselves. Staff were great.

I stayed here for four nights in July 2007, divided into one stay of three nights and one of one night, separated by about a week. Overall I had a good experience and would happily stay here again.

Positives:

- Great location; you can enter the hotel directly from the Paddington rail and Underground stations without having to go outside. Since I was coming in on Heathrow Connect (after midnight) and then leaving from and returning to London on a train from/to Paddington, this couldn’t have been more convenient. Paddington is on three tube lines (District, Circle, and Hammersmith and City), although the Hammersmith and City is a bit of a hike through the train station and can’t be reached directly from the District/Circle lines, and the Circle line was closed both weekends I was there for planned maintenance.

- The Paddington rail station itself had everything I needed, including two grocery stores (Sainsbury’s and Marks & Spencer) open late, a drugstore, a bookstore, numerous fast-food establishments, and a mailbox.

- I had rooms on the fourth floor (first stay) and third floor (second stay), both facing Praed Street (I liked that view - no major sights, but a nice urban overlook). Although Praed is a fairly busy street, with buses, emergency vehicles with sirens, and drunk customers emerging from nearby pubs, once I closed the windows I heard no noise whatsoever. (I am very noise-sensitive.)

- Both beds were firm but comfortable, with a nice down comforter/duvet and many down pillows. (I like the duvet approach much better than the linens/blanket approach.) Both rooms were quite large. The first one was a “suite”, but not what we would consider a suite in the U.S. – it had a tiny additional alcove off the main room with a desk and an uncomfortable upright chair.

- The executive lounge has recently been upgraded, and includes a large, full breakfast (eggs, potatoes, meat, yogurt, cereal, fruit, cheese, etc.), free Internet access, and newspapers.

- The staff were friendly and helpful, although when I checked out the first time I was presented with someone else’s bill (the clerk entered a room number that was one digit off from mine, and although I pointed out the error, she struggled with finding the right bill).

- My room was kept quite clean.

- My bag didn’t make it to London with me, but when I returned to my hotel the first night, it had been delivered from Heathrow and deposited directly in my room.

- When I came back from my out-of-London travel, I arrived at the hotel at 9.30 AM – I knew this was too early to check in, but the clerk encouraged me to leave my bag and relax and have breakfast in the executive lounge. I wasn’t expecting this, and since I hadn’t had time to eat before catching my early-AM train back to London, I really appreciated it!

- I very much enjoyed the book that was in the room on the history of this hotel and the Paddington rail station. I was planning to just thumb through it but I ended up reading the whole thing.


Negatives:

- I saw a fair amount of minor trash on the floor of both hallways my rooms were on.

- There were a few room maintenance issues. My first room had a shower door that was so noisy it was painful to hear, and my second room’s shower was missing its soap tray. The A/C in my first room was great, but in my second room it didn’t work at all. It was a good thing it was cool enough that July night that I didn’t need to open the window, because of the noise from Praed Street.

- Water pressure was just okay (not great, but acceptable). Water temperatures tended to fluctuate a bit around the set temperature (both colder and warmer), but not so much so that I had to leap out of the spray.


I stayed here using Hilton Honors points so I can’t comment on value for money. I also didn’t explore the immediate area around the hotel at all, or use the hotel’s restaurants or gym.

In summary, I had a good stay here, and I would happily stay here again, especially for a trip as focused around the Paddington rail station as this one was for me.

This hotel was a great choice for a very short weekend stopover in London. I arrived late Friday night from Heathrow, and left again early Sunday morning. Given that, the fact that this hotel is attached directly to Paddington Station was perfect -- I could be at Heathrow easily within 30 minutes of getting out of bed.

Other than the location, I found my room to be surprisingly large, comfortable, and quiet, especially by London standards, although seeing as I paid over $300 US including tax and all that, I expected something pretty decent.

The only downside of this hotel is that while the location is great for business trips and short stays, it's not all that tourist-friendly --figure on walking a lot, riding the bus, or taking the Underground if you're in London with the family on a trip.

The hotel also appears to be attached to some sort of trendy club/restaurant, complete with scary-looking bouncers on Saturday night. I imagine that a room near the club might be less quiet than the one that I had...