We booked a quad room at this hotel through Laterooms(--) based on the positive reviews on this website and the pictures and descriptions on the hotel's own website. We were looking forward to a cozy and welcoming B&B. We should have paid more attention to the review entitled "Avoid the 3rd floor at all costs". When we arrived at the hotel, they insisted that we sign in before showing us our room (we should have seen the red flag right there), but we were tired after a 15 hour train trip and checked in first.
We were shown to room 15 on the 3rd floor. Albert did help with the luggage, but the stairs to the 3rd floor were so steep as to make me worry about my children's and my own safety. Once in the room, things did not get any better. While it was clean and had a fireplace, there is nothing else positive I can say about it.
The floor was tilted so badly that the head was lower than the foot of the beds, the bathroom was so tiny that you needed a shoehorn to get in and out of it, and the floor creaked so badly when you walked on it that anyone getting up in the middle of the night would certainly wake everyone else up. The worst thing, though, was the heat. Room 15 used to be the attic, and it is directly under the roof. We arrived during a heat wave (a rare event to be sure), but the room was sweltering. There was only 1 tiny window. Albert suggested that we keep the curtains closed and stay out during the day, returning to the room only at night when it might be cooler, which to me was not a solution. What is the point of having a hotel room if you can't go there except to sleep? We sometimes like to rest a bit before going out in the evening, for example. We asked about getting a fan, but there was none to be had. After 15 minutes in the room, we decided we couldn't take it anymore, and called our 2nd choice hotel, which had a room available.
When we came downstairs with our luggage, we told them we were leaving, and when it became clear that there was no way we would stay without being given a different room, they offered to call us a cab. We accepted their offer, but they instead called a private car hire service (no doubt getting a little kickback in the process), which turned out to be more expensive than a city cab would have been.
When I contacted the manager (who was out of town when this happened) to request that he waive the cancellation fee of one night's stay since we had not been offered a satisfactory room in the first place, he instead told us that because we had booked through Laterooms, he was obligated to charge us for all 3 days of our planned stay. It was only after I contacted Laterooms and my credit card company that he agreed to refund us 2 of the 3 nights. Needless to say, we won't be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other