We arrived thinking we were staying at a 4 star hotel. What a joke on us! Staff totally unwelcoming. Corridor and room had a horrible smell. Still it was only one night. THEN found you had to pay £2,00 to use the room safe (first time ever come across this). The noise when trying to sleep was terrible. Footsteps thundering around our room, banging and loud talking. There didn't seem to be any sound insulation for our room at all.
Couldn't believe a 4 star hotel in London didn't have a dining room for dinner - only for breakfast (another £15.00 per head - we waited to get to a local cafe).

I wouldn't go to this hotel again if it had the last bed in London - I would rather sleep in Hyde Park.

Who issued 4 stars?

As we entered the hotels reception area the smell of stale cigarette smoke was dreadful. We had two rooms, both large and satisfactory except they smelt worse than the reception area. We complained, were given alternative rooms but they smelt the same as the first rooms. Beds were huge and comfortable, good linen and good bathroom facilities. The breakfast was lovely, with a large choice. It is such a shame that the hotel lets its self down. The soft furnishing and the walls need a thorough cleaning to rid the place of the ashtray aroma.
We only stayed one night so we decided to put up with it.
I think this a problem not envisaged when the no smoking ban started as people obviously disregard it and carry on lighting up in hotel bedrooms. Before the ban you could ask for a non-smoking room.

I found the hotel to be very convenient for the Royal Albert Hall and Royal College of Music. Reception staff were polite and helpful; advising on time for a taxi the following morning and then booking one. Our room was large, clean and very well equipped. The only slight gripe I would have was that the lighting was rather dim and the bed a bit uncomfortable. I would certainly stay there again.

The hotel is really convenient to Imperial College and both Gloucester and South Kensington tube stations. My room was small but secluded and comfortable. Both air conditioning and heat were available. As other reviews stated in general the staff were not very friendly, but that wasn't really a problem for me. My room had no drawer space of any kind which was odd. I had to leave whatever I couldn't hang in the suitcase, which then took up space in the small room. The only wake-up is through reception, which is a bit of a pain if you need to sleep in later than planned and have to ask them to call again later. Overall, I was quite happy at the Abba Queen's Gate and would recommend it.