I had wanted to review this hotel previously, but only recently discovered a receipt with the name of this hotel, which I had forgotten. There are some lovely things about this property: its Georgian architecture, lovely entry and lobby area, free internet, location, good breakfast, room small but ok.
However, I would not stay here again for three reasons.
1. The bathroom was the size of one in a caravan. I understand the reasons for this as these were added to a “listed” property, but my feet were in the shower when on the toilet and the toilet paper got steamed and soggy after showering. Not the end of the world mind you, just personal preference.
2. I found the staff to be very unfriendly and uncooperative. My first impression from my e-mail bookings was very favorable, but during the 3 days there, I was not impressed and downright irritated with reception by day three, although the housekeeping staff were very nice.
3. After reading the defensive and sometimes insulting remarks from J-Sheriff, Management Representative, I would absolutely never stay here again. I find most of the remarks offensive, dismissive, and counter productive to setting a positive representation of this hotel.
There are two sides to every story and anyone reading comments on TripAdvisor should understand that not everyone can be pleased even in the best of circumstances. So you weed out what might be good and what might be bad and make your choice. As a reader, if I had never stayed here, I would interpret the constant rebuttals as management having something to hide and wanting to brush these opinions under the rug, even if that is not the case. Not a repeat visit for me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
J-Sheriff, Manager
(Management representative)
1 Feb 2008
Thank you for pointing out the 'lovely things' about our hotel.
We are truly sorry that you were displeased with the other points concerning your stay but we genuinely try to improve our service and amenities constantly. We believe that even ultra critical reviews contain items that we take on board and do something about in order to achieve better customer satisfaction.
With regard to the management of an establishment not having the right to reply in their own particular style - I really do not understand why anyone who feel this is a problem. Otherwise why would there be the space for a response. Without management feedback, readers can only gain a one-sided review and if a customer has the right of free speech surely the same applies to the person at whom the criticism is being levelled.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC