Many thanks to Tripadvisor reviewers. We were forewarned about the check in and took it in our stride. Apart from our check in, the queues seemed minimal but there is a problem that could be addressed - perhaps by suggesting guests sit down and calling them in turn. That's the criticism over with. The hotel decoration is splendid, the food just fine (Farmers salad recommended), the pool inviting, the staff welcoming and the rooms and facilities very good. Value for money at the weekend rate is exceptional. The location is very good for the Tower of London, the river walks on both sides of the Thames, the Underground and the marvellous Thamesclippers service (which now goes to the London Eye and Embankment piers rather than the Savoy pier). I plan to stay there again and make more of the many attractions within easy striking distance.

My husband and I stayed at the Grange City Hotel for ten nights and all in all, we were very pleased by the hotel and their attention to a few issues we had at the beginning of our stay.

We had a few complaints about the cleanliness of the room and the rates. Since we were staying at the hotel over a weekend, we should have been given the weekend internet rates which included English breakfast. However, since we booked through my husband's company's travel agent, we were given the set corporate rate which were more than double the weekend rates on the Grange's website. When we complained to the Grange, they refused to give us an adjustment, and suggested having the travel agent cancel the 2 nights and rebook it on the Grange's site, but we were not satisfied with this solution. We were also very unhappy with the amount of dust & dirt in the room and the toilet appeared to have not been cleaned in over a week.

We had the manager on duty, Ashey Ameer, come up to the room to inspect the room, and he immediately offered to upgrade our room the next day and also gave us full English breakfast for the duration of our stay.

When we came back to our new room the next day, our jaws almost hit the floor. Our room was on the 12th floor - the penthouse floor - and was a 2-room suite with a super king sized bed, chandeliers, bathroom with tub and separate stall shower, Molton Brown bath products, 2 plasma TV's, desk with computer, the works. We were given a bottle of champagne, a fruit platter and truffles as well. The room also had a balcony with an amazing view of the Tower Bridge and the Tower of London. We felt like rock stars, and were pretty much treated that way for the rest of our stay. It pays to complain, if you do indeed have legitimate complaints as we did.

We did order room service a few times, no issues there, food was always good and service was quick. The English breakfast is everything you would expect in London - eggs, bacon, hash browns, tomatoes, mushrooms, beans, etc. We ate twice at the onsite sushi restaurant, Koto II, and it was great and has an all you can eat deal for GBP 17.95 Monday thru Friday. It has one of those sushi conveyor belts, which was pretty cool.

We would definitely suggest making a reservation for lunch at the The Wine Library which is right next door to the hotel and does a wine lunch for GBP 15.95 per person. You buy the wine from their shop and pay a GBP 4.50 corkage fee and you can eat as much as you want from their buffet lunch of patés, cured meats, cheeses, etc.

The hotel itself is in a great location for business travellers, and is right next to the Tower Hill tube station, so it's easy to get around to other parts of London from there.

I stayed here from February 9-12 while in London on business and was pleasantly surprised. Front desk and bell staff were all very efficient and police. Restaurant food was not bad and breakfast was quite good. My room, #1107, was very comfortable - good working television, nice bathroom, spotless clean, very comfortable bed, safe, ethernet connection for my laptop at reasonable fee. I could not complain at all. I felt all hotel charges were reasonable. Staff fetched taxis for me quickly and with energetic pleasure.

Location wise it is a great place for business in the City and is less than a block from the Tower Hill station making it easy to get just about anywhere. I would find the location a bit out of the way and dull if spending time on holiday, but also very convenient with a quick ride on the Underground.

I booked this hotel last minute after seeing it on lastminute.com. However booked it cheaper through the hotels own website on a Thursday to stay on the Saturday in a double suite inc continental Breakfast for £88.

The hotel lists itself as 5 star... I'm not sure it is quite 5 star but certainly an extremely good 4 star. All the staff behaved in a manner that you expect in higher quality hotels, whereby you were given the impression they wanted to make any extra effort to make your stay was a good one.

The bed was extremely comfortable, room spotless, TV with jukebox built in, modern bathroom and simply stunning balcony views of the Tower of London and the river beyond.

We ate dinner in the hotel, mainly because this area of the city is so quiet at the weekends. It was good but perhaps not quite the standards I'd expect in a hotel that has 5 stars. The buffet breakfast was fairly standard and we upgraded for £8 to a cooked breakfast which was very good.

I cant comment on what this place is like during the week. But at the weekend there were clearly quite a lot of people taking advantage of the cut prices. Not that this should distract from your stay but possibly worth remembering if you have issues with the demographic of your fellow hotel guests.

In summary, an excellent hotel and at £88 for the night a bargain for a piece of real luxury in the centre of London.