My mother, sister and her husband went to Harrod's one evening while in London. We thought we would have a special treat and eat at "The Steakhouse" in the food hall in Harrod's. One of the most famous department stores in the world. You got to choose your cut of meat and then they cut off the amount you wanted while you watched. That was interesting. You could then order your side dishes and they handed your steak and the rest of your order over to the open kitchen, which you sat in front of. Here comes the fun part: The cooks (there seemed to be 3 of them) looked confused and kept taking my steak off the grill and laying it up on a rack. Not sure what that was for, but I think he just didn't know how to cook it. The cooks mess up my sister and her husbands order and cooked her's practically raw and his well. My mom and brother-in-law got Macaroni and Cheese that looked like it was at least a week old. I ordered a salad and got a plate with wash spinach dumped on it. I ordered their "special french frys dipped in the beef juices", that were old frenchfries that I think had been cooked earlier in the day. My steak was good, but pretty thin and I still paid a steep price for it. We got there apparently close to closing time so, one of the cooks loudly washed dishes in the sink that was right next to the place were you sit and eat and the "hostess", stood right in front of us and stared at us while we ate. We were rushed through dinner and then not even asked if we wanted dessert or coffee. She grabbed our plates as soon as we got done and handed them to the guy doing the dishes and gave us the check. It was the worst experience I have had in a long time in a restaurant and this is supposed to be something really special. I think they've got a big head about themselves and have forgotten what customer service is. Don't Eat there, you will not enjoy it and then you will get the bill!
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