We would like to make you aware of the problem we had when we tried to stay at our secret hotel at the end of March.
when we arrived, after going to a show, at 10.30pm the reception took at least fifteen minutes to sort our reservation. When we went to our room we found not the superior double as booked, but a single, yes a single bed and in the basement in what looked like the inner working of the hotel with bags of laundry and rubbish dotted around the corridor.... we returned to the reception to be told that was the only room available, when it was pointed out that we had booked and paid for the room we were told we should have booked in earlier to get a room! I After much waiting he finally found us a room up the road at the sister hotel. Whilst walking with up the road and once we were in the hotel, he totally ignored us.The staff at the new hotel weren't much better, handing us the keys and saying nothing other than the floor of the room. As for the room it wasn't what I'd term a superior room, it was small with damp around the window and a generator going all night. At least they gave us breakfast which was very good indeed. Won't be going back any day soon though.
- Also Known As:
- Best Western Paddington Court Hotel London
- Best Western Paddington Court Hotel
- London Best Western
- Best Western London
- Reservation Options:
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