Dear MaxBethune
Thank you for sharing your review, and I’m glad you thought it was a fun experience. It’s good to know our staff blended in with guests, as this makes for a more homely and less formal atmosphere in the lobby we have always wanted to achieve.
The few light switches in the room all have their own function, I’m sorry this was confusing to you, I’ll make sure we do a better job at explaining when escorting guests to rooms.
The hotel has been very full in the past months, sometimes not allowing us to have rooms ready prior to 3pm, the official check-in time. We will however always attempt to have rooms ready for guests if we know an arrival time. My apologies this led to annoyance, we should have given you a better time frame when you arrived so you could have made alternative plans until that time instead.
The Tavern’s breakfast is a popular destination in the business community, serving fresh a la carte dishes, and ensuring our hotel guests have priority throughout the morning. I’m glad you enjoyed it.
Kind regards,
Edwin