I only had a couple of days in London with my girlfriend so I took the time to book early to make sure we had a bed. I booked at Elephant and Castle and received a confirmation. However when I tried to check-in on the day that I booked, I was informed that due to "technical difficulties" I no longer had a room and they didn't have any other beds so too bad, find somewhere else to stay.
The way the situation was handled was terrible. I had to call several times to see why I no longer had a room and on each occasion all I received was a text message response. They didn't even have the decency to call me and apologise for the situation or to offer any help in finding new accommodation.
I then requested a refund of my deposit which has still not been refunded despite several emails requesting this over the last 4 months. I have not even had a response to any of my requests.
In the end I had to spend 2 hours trying to find reasonable accommodation in London on a Saturday afternoon, which is bloody hard, instead of checking out London with my missus.
Definitely not happy and I would not trust them even if you have a booking and have paid a deposit!
- Also Known As:
- Elephant And Castle Guest House Hotel London
- Elephant And Castle Guest House Hotel
- Official Description (provided by the hotel):
- Elephant and Castle guest house is situated only two minutes to Elephant and Castle tube. The location provides excellent transport links to the City, shopping and leisure facilities. 10 minutes by bus to Big Ben!! There is a roof terrace so you can enjoy sunny days. ... more less