During the start of my relationship with my current girlfriend we went to a lot of nice restaurants. I asked her which restaurant she has always wanted to go to and she replied 'Hibiscus', so I booked a table and started to get excited.
Upon arrival the maitre d' was most friendly, took our coats and my umbrella, and seated us with a cocktail. We ordered our wine and decided to go for the tasting menu, upon which we were asked if there was anything we didn't eat (the tasting menu had a vast selection and it was left up to the chef as to what we would ultimately eat). We both told the waitress that we didn't like eel. She left with our order and then the massive wait for our wine began. It was decanted (I was happy about that) but left on a central island to which we didn't have access all evening. To even get a top up we had to either wait for a waiter or try and get their attention. This was a pest for the duration of the evening. The food then came out and we were most impressed by the presentation, it was outstanding and looked very very appealing. Although it also tasted good, it was no better than food at the oxo tower. We got through a few courses before being presented with a plate of smoked eel each. We had specifically said that we didn't eat eel, however the waitresses reply was that that is what the chef wanted us to have. Um, excuse me?? I thought I was paying for my meal, perhaps chef should realise that if he didn't have people like me going in and paying for food he indeed wouldn't have a restaurant at all! This set the tone for the rest of the evening; we felt as though it were a privilege to be there not that it was a privilege for them to have us there. When we left we had discovered that my umbrella (not a cheap one) had been given to someone else, and were offered a flimsy apology.
In short, the food was good but not amazing. The atmosphere was non existent, more like a library than a restaurant. The bill was not earth shatteringly expensive but not cheap. In short I wouldn't recommend a visit, and would suggest that they rework their attitude towards their customers. After all, the customers are what pay for you to be there in te first place.
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