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Holiday Inn Norwich North Hotel: Traveller Reviews

Call now to book: 877-270-6397 from HolidayInn.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 16 reviews
16 Reviews
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TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#14 of 59 hotels in Norwich
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 121
Description: Modern Hotel situated adjacent to Norwich Airport, 4 miles from Thorpe train station. This description is based on information provided by the hotel.
Address:
Cromer Road nr Amsterday Way
(formerly Holiday Inn Norwich City Airport )
Norwich NR6 6JA
England
Check Rates: £108 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Holiday Inn Norwich North Hotel

( 4-8 of 16 )
“Ugly”

Holiday Inn Norwich North Hotel

29 Feb 2008
1/1 found this review helpful

me and my boyfriend stayed in a jaccuzzi room ,the jaccuzzi did not work!!! the room stunk and there was mould in the bathroom, the sheets looked as if they hadnt been changed after the previous guests as there was hairs on them! the reception staff are terrible they seem to have no idea of customer service i feel sorry for anyone who has the misfortune of staying there!
This hotel needs to be shut down!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoseNorwich's Summary
Date of Stay: February 2007
Member since: 29 February 2008
Was this review helpful? Yes No
Management Response
BHTSF, Revenue Manager
(Management representative)
7 Mar 2008
Thank you for taking the time to upload your comments onto this website, which we check regularly and take comments very seriously.

Firstly let us apologise that the Hotel did not meet with your expectations of cleanliness and service and we can assure you that this is, by no means, ours or Holiday Inns standard of service.

I was disappointed to read that our Manager on Duty who is available 24 Hours a day, was not contacted about the problems you experienced whilst with us and therefore we did not have the opportunity to put any element of your stay right before you left the Hotel.

The Hotel has other Jacuzzi Suites and One Executive Bedroomed Suite that we could have moved you to free as way of compensation and quickly had we known.

Your comments have been circulated to the General Manager, Housekeeping, Reception and Maintainence Managers so that investigations can occur and retraining completed in these areas.

Once again thank you for bringing these areas to our attention as it is only through feedback that we can improve our service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £108 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Friendly & Helpful: Good Value”

Holiday Inn Norwich North Hotel

9 May 2007
1/1 found this review helpful

This hotel hosted the Norwich Jazz Party the first weekend in May 2007. They did a great job of looking after a full hotel. The accommodation is comfortable, and good quality given the price range. Food is excellent - good choice at breakfast and at the dinner buffet. Bar prices are a bit high but are probably comparable with other hotels of this quality. But in my opinion the best feature of the hotel is the staff - helpful and friendly, and ready to sort out any problems quickly when then occur. This hotel has changed hands somewhat in recent years, so reviews of it when it was a Hilton are probably irrelevant now.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CambridgeGerry's Summary
Date of Stay: May 2007
Member since: 09 May 2007
Was this review helpful? Yes No
Management Response
BHTSF, Revenue Manager
(Management representative)
8 Feb 2008
Thank you for taking the time to upload your comments onto this website. We take all channels of feedback very seriously and we were pleased to read that you found the Hotels accommodation to meet with your expecations.

We were particularly pleased to read that you found the staff helpful and friendly and our aim to ensure all guests recieve that "home away from home" welcome.

The Hotel has gone through a change of brands and has operated as a Holiday Inn for the past two years now. Since then Holiday Inn have continued to invest in the Hotel.

We look forward to welcoming you back to the Holiday Inn Norwich North very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £108 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Good Value, Excellent Staff”

Holiday Inn Norwich North Hotel

23 Apr 2007
1/1 found this review helpful

Although being adjacent to the airport, we at no time heard any aircraft noise. The staff were excellent and the meals in the restauraunt surprisingly good.The hotel is currently getting some much needed refurbishment but we had no complaints about our room which was large, clean with air.con. For trips into the centre of Norwich, the adjacent (400 metres) park and ride bus was very good value at £1 return. We also made good use of the hotel's indoor pool, steam room and sauna. All in all we found this hotel to be very good value and one which, for a short break, we would use again.

  • This TripAdvisor Member:
    • Liked — Excellent Staff
    • Disliked — Needs some refurbishment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stournavigator's Summary
Date of Stay: April 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: 07 July 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Older Travellers
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £108 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Did the Job”

Holiday Inn Norwich North Hotel

Save Review
3 of 5 stars
Huntingdon, United Kingdom
9 Dec 2006
2/2 found this review helpful

We stayed here for one night and the purpose of the room was somewhere to sleep. That being said, having stayed in countless airport hotels this was one of the better experiences and definitely the cheapest. Cost us £69 online.

Check In was effortless and for the first time ever we were on the ground floor which made the stagger back from the party much easier!

The room was clean and the linens fine. We had two twin beds which did take me back to my school days but we both found them very comfortable. The usual Holiday Inn ameneties were available and once we found the hairdryer it was all good.

Room was quiet and air con was better and quieter than many 4 and 5 star hotels I've stayed in. Has a good night's sleep which was the plan.

The only downside (partly our own fault) was that we hadn't booked breakfast the day after in our package so just paid there and then. We sat down a to a full english (perfect hangover cure) and it cost us £28 which I think is a little extreme. Heh ho, it was what we needed.

All in all this was a good 3 star airport hotel that far exceeded many others with a higher rating we have stayed in.

  • This TripAdvisor Member:
    • Liked — It was easy and clean
    • Disliked — Cost of breakfast :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buffgirl73's Summary
Date of Stay: October 2006
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: 21 September 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, pet owners
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £108 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Good value”

Holiday Inn Norwich North Hotel

24 Sep 2006
2/2 found this review helpful

Having read some poor reviews of this hotel, I was pleasantly surprised. The hotel was perfect for a one-night stay while visiting friends in Norfolk.
Unlike some city centre hotels, there was no problem with parking and the hotel was easy to find from the city's ring road.
Check-in was fast and receptionist very welcoming. The room was looking a little dated - but had a comfortable Hypnos king size bed which looked newer than the other furniture. The only complaint, was that the cleaning was not as through as it could be. With beds on castors, there's no excuse not to vacuum under the bed. And in the bathroom, the sink was still smeary from previous soap.
Breakfast was included and was the usual buffet. A good cold selection was let down by an understocked hot selection.
For the price - it was good value.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Not so perfect cleaning of the room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthernExplorer's Summary
Date of Stay: September 2006
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: 23 October 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, People with disabilities, Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: £108 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com

Reviews of Holiday Inn Norwich North Hotel

( 4-8 of 16 )
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Holiday Inn Norwich North Hotel Address

Cromer Road nr Amsterday Way | (formerly Holiday Inn Norwich City Airport ), Norwich NR6 6JA, England