We thought the reception area and indeed the receptionists were friendly and helpful. We had room 22 located on the ground floor. The approach was through a maze of hallways with old worn out carpets, one glass door was cracked and the general initial appearance was very shabby. Our room was just about adequate but felt worn out. The bed was a small double and the linen was clean. The en suite bathroom was in contrast fairly new with steaming hot water from the sink taps - yes BOTH taps had hot water! We ordered an early morning wake up call which never arrived! We entered the restaurant for breakfast. No staff around. Helped ourselves to coffee and waited. Eventually the waitress arrived, we ordered a cooked breakfast. The plates were piping hot but the actual food was luke warm. Overall, not a pleasant experience.

We had a lovely weekend at the George Hotel in Norwich.
The lovely Garden Suite, the very good food (both nights, Rosette Awarded), and courteous and friendly staff did make it an enjoyable and relaxing w/e.
Only a 10 min walk to the city centre, would definately recommend this hotel.

Had trouble choosing from the vast morass of Norwich hotels so picked this one sight unseen on the basis of its AA rosette for food.
The food was indeed good, the restaurant atmospheric and the bar pleasant. The room was a little disappointing but was clean and in possession of all the usual comforts.
The thing that really made the difference was the staff - we were travelling with a six week-old baby and all that that entails, but the reception, bar and restaurant staff went out of their way to accomodate us. In an era of impersonal service and by-the-book corporate chains this is worth its weight in gold.

We reserved a double room with shower and bath but were given the most ridiculous, tiny twin (shower only) instead, without warning. We asked to change but couldn't.

one of the beds was too small for either of us to sleep on comfortably - head against one wall and feet against another meant we could not stretch out. I ended up sleeping on the floor (and i'm 5'7 tall|).



The room had dirty fingermarks on the walls and the shower leaked. I had to fix the TV reception myself (although the room was designed in such a way that only 1 person could watch at the same time.

At breakfast we had to ask for butter, salt and pepper and sauces. When these were brought to our table, like the food and drinks, the waiting staff did not lay them on the table but delivered them into our hands.