Likes
Our room was very comfortable and new or newly refurbished.
Reception staff very polite.

Dislikes
Went to "The Junction" "restaurant" on our first night.Food was mediocre,vegetables in stir fry not fresh,and fish tasted very cheap and nasty.This was called the "Managers Special".Did the Manager cook it, I wondered? The main shock came when i realised there was no desert on the menu under £5.I chose Ben and Jerrys ice cream which arrived in the smallest tub (still in the cardboard tub) I have ever seen (106 ml)-I MEAN-£5 -for that!
I foolishly ordered coffee.It was mug sized-it was £2.65...,when the bill arrived there was also a 5% service charge.Be warned..do not eat here.Go instead to The nearby Marsh Harrier Pub for example (you will need a car as this hotel is a way out of the city). Hey,i dont mind paying for good food-this wasnt it- and i dont like being ripped off.

Very nice hotel set in the outskirts of Norwich. Its a pretty standard holiday inn, decoration and service wise. Room has a sofa bed, so a family of four (children under 14 or so) could fit in one room - even though it might be a bit tight. If you are planning on having breakfast in the hotel, book the room with breakfast since the price of breakfast per person is insane (£14) if you don't. The pool area was nice too.

I stay regular at this hotel for business and would like to say how surprised I am with the friendly staff. I stay at about 3 or 4 hotels a month with my work but this place stands out as providing excellent service, always greeted with a smile and would recommend the hotel for both business or pleasure. The hotel has recently been updated and the quality of accomadation is good.