We stayed at this Premier Inn for two nights in September 2008. I didn't know that Premier Inns are a budget hotel, so the size of the room and down-to-basics bathroom surprised me a bit. But the interiors were modern and clean and tastefully done. The reception staff was endlessly helpful (as Americans, we had a lot of questions). The hotel is well-located for exploring the old, center part of Norwich, including the cathedral. You can walk to restaurants and shops--which is wonderful, because, trust me, if you're an American, you will not find driving in downtown Norwich enjoyable!

We stayed at the Duke Street hotel for a short beak. The hotel is conveniently located for the city centre - we parked the car in the St Andrews carpark (about 100 yards away) & mainly walked. The staff were friendly and very helpful. The rooms were larger than at some Premier Inns and as usual well kept & clean.
We found that for a city centre hotel the room was quiet with very little audible traffic noise. Car parking in the St Andrews car park is "free" - reception will validate your ticket, that you then put in the machine at the car park, which codes it for exit at no cost.

Stayed four days at this Premier Inn. Very welcoming and helpful staff. Large, clean room which I thought was excellent value for money. Good location - easy walking distance from the city centre and some very good restaurants in the neighbouring streets. I was a bit disappointed in the hotel restaurant - it was adequate but nothing special. The service was great but some of the food was the kind of microwaveable stuff you can get in any pub. On the other hand, the breakfast was excellent - the Full English was individually cooked for each customer. They even managed properly cooked fried eggs! Plus good quality bacon and sausages. Overall, a very enjoyable stay.

I booked 18 rooms for a corporate event. I found the staff to be extremely helpful, and the rooms very impressive. Premier Inn have been doing a lot of TV advertising recently, and their ads are accurate. The room was lovely, very clean and large, and the bathroom was enormous! Lovely flat screen TV, tea and coffee etc. I asked for an iron and ironing board, and they brought it up immediately, even though I knew they were very busy. For £77 including all-you-can-eat English breakfast, views of the river and modern furnishings, I would recommend this hotel to anyone visiting Norwich.