Staff very friendly and helpful. Hotel rooms spacious very clean
and tidy, Overall Hotel in excellent conditioned and well managed

Wrong booking reservations and prepayment rate & information, language challenges with reception staff. Known problems with internet room connection yet still allocated room and charged fee. Front of house staff seem to be trying very hard but I sensed more management communication and organisation required.

Usual good standard rooms, clean and well serviced. Irritating early morning internal noise/doors banging noise. Beware late night noise nuisance from adjacent Ice rink, quiet rooms are to front and leisure club end of hotel. Parking limited when hotel busy and Ice rink and racket/leisure club in full swing (sorry). Would have preferred to open windows to noisy air conditioning

In fairness, breakfast supplies kept coming, though customers were hovering outside the adjacent kitchen for cutlery & plates - Insufficient staffing and resources on those busier mornings. Evening meals - poor selection, certainly nothing to write home about and only if you’re desperate. No Bar/lounge or dining area atmosphere, limited bar facility and ran out of draught beer!

Unforgivable was the failure to fix the broken lift over the whole of the long Spring Bank holiday weekend and the ‘invisible’ management and other staff failing to assist older clients and those with infirmities struggling to negotiate the stairs with their baggage – Shameful!

Best of all, take advantage of hotel arrangements with sports club next door, tennis and squash courts, indoor & outdoor pools, extensive spa, steam and sauna & hot tub. Bar and dining area all for £10 p/p/p/day but not widely promoted within hotel.

Good value and standard of accommodation, clean throughout, but (as usual) don’t expect any service and attention to detail.

Arrived after a long journey.Reception staff very friendly and helpful.Rooms bright,airy,clean and very comfortable .Ensuite with shower only( no bath) was clean and adequate for our stay.
Hotel lobby very welcoming.
Breakfast continental only was adequate and the dining area clean bright and fit for purpose.
Overall a very pleasant stay.
Asda beside hotel,also from hotel easy access to restaurants in Norwich.

Stayed at this hotel over Christmas while visiting family. It was exactly what I hoped it would be - good value (as I was paying for 2 rooms) and clean and comfortable. The hotel is bright and modern as are the rooms. This is a limited service hotel but the breakfast that is included is plentiful and with lots of choices, including healthy ones, and the breakfast seating area is very pleasant.
The front desk staff could not have been more courteous and helpful especially as I'm sure they would much rather have been at home with their families than manning a hotel desk on Christmas Day and Boxing Day.
Minor hiccups like the only staff person on duty being unable to find the second key to a safety deposit box on Christmas Day did not spoil our stay in any way.
Overall a more pleasant experience than I expected. If you are looking for a good deal and have reasonable expectations, this is the hotel you should choose in Norwich.