Stayed for just the one night. Very friendly person when telephoned who offered a very good rate so initial impressions were very high. Also found that car parking was complimentary (unusual but very welcome) and with no apparent time restrictions.The impressions slipped when we arrived - I presume that alot of guests arrive by car which means parking at the rear of the hotel. This is a very 'tradesman' like entrance and doors and corridors are scuffed and knocked. One small cupboard was selotaped shut!. The hotel itself is very boutique-like and a mish-mash of styles and colours. Our room was large enough and had a large ensuite shower/bath, but the finish and feel was not that wonderful - one of the taps fell off the bath, closely followed by the tap in the shower. The dresser was covered in mug 'rings' on the surface. The carpet had a stain in the centre and a large sofa in the hallway outside the room also had a stain. On the positive side, the staff are all very friendly, the bed was very comfortable, and the room was pretty well insulated. The hotels best bit was its central location. It probably comes down to what you like when you stay away - if its an individual boutique hotel then this will suit.

Me and a friend stayed at the hotel as a stop over on a 2 day Christmas shopping expedition. We found the hotel to be a rather nice surprise. The exterior of the hotel is stunning and the art deco styling inside is nicely preserved. we found the reception staff to be very helpful and friendly, she was only too happy to tell us where the best shopping spots were and gave us a local map to help with our search. the room (Normandy) was beautifully decorated and rather spacious, The bathroom was huge with a rather impressive shower (although the water was rather hot.........seemingly only one temperature). Breakfast was served from 7-10am which was good as like a little lie in on a sunday. The breakfast was really tasty and the waiting staff very friendly and pleasant. Overall a really enjoyable stay. We'll definitely be staying again as the location was second to none.

Great hotel. Stay here all the time. The place has a great art deco look. The rooms are all large with very comfortable beds and great bathrooms - some with brilliantly large and deep baths. Food in the restuarant is great. Its in a excellent location close to everything in Norwich and the staff are friendly and fantastically helpful. Only negative is that WIFI not accessible from every room although it works fine in the Bar and restuarant.

We stayed at the St Giles House on a saturday night in November and were very impressed all round. Although we didnt eat in the restaurant we had some drinks in the bar and were suitably impressed with the ambience!

We stayed in room 1 which although I was nervous about after hearing reviews on here about the alleyway at the back of the hotel, we had no noise problems whatsoever. The room was beautifully decorated , fantastic waterfall overhead shower in the bathroom and there was even a Dvd player!

I also used the spa and have to say Fay was a fantastic therapist and I look forward to visiting the spa again if (or when) we go back to Norwich.

The location of the hotel was excellent too, only about 5 mins walk to the market and the 'norwich lanes' with plenty of speciality shops to wander round.

Overall, we will definately be staying here next time we visit Norwich.