As soon as we stepped into The George hotel "lobby" the fun started. There didn't seem to be any distinction between pub and hotel, which caused a bit of confusion and much trapsing up and down of stairs with baggage in hope of finding the reception. So where were the concierge staff to greet and assist their new guests? Too busy avoiding the arrivals.
Finally we persuaded a member of the bar staff to help us with signing in.
The rooms were filled with the overpowering scent of air freshner and dusty arrangements of 'silk' flowers. Many of the bathroom fittings were not attached and fell off every day, only to be replaced again by the chamber-staff (repeat to fade).
If you'd prefer a restful night in Whitby, this is not the place for you.
And just how hard is it to provide your guests with real orange juice for breakfast? Orange-coloured water will not do.
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Location (e.g., convenience, views)
Check-in / front desk


