We stayed at the Coach House Hotel for one night to celebrate my birthday. We booked based on the positive reviews on trip advisor and were delighted to find that the faults mentioned in some of the reviews seemed to be people picking fault for the sake of it. (Some people are never happy). This is a quaint, old building with character (beams, uneven ceilings etc) perfect for a building in the centre of the ancient city of York.
A few days before the booked stay we were contacted to say they were having the car park resurfaced and to please call to obtain a parking permit rather than driving into the car park. On arrival we were told that the resurfacing had been delayed and it was ok to park there. This was a bonus but it we had been pleased to have been pre-warned.
All the staff were helpful and friendly. (The girl who had started the day before couldn't stop smiling) We were shown round the public areas and told to help ourselves to tea/coffee and cake as we wanted. We were then shown to our room which was small (double bed) but contained everything we could have expected (on suite toilet, basin & shower, dressing table, wardrobe, mirrors, tv, tea/coffee facilities etc). The room overlooked the old city wall with a view of York Minster. The brownies, bottle of water and beer were a lovely touch and the brownies delightful.
We returned to the room after an afternoon walking around York centre (less than 5 mins walk/ just a couple of streets away) to find a birthday card and small hand made chocolate cake waiting in the room. This is something not found in large, flash or chain (modern) hotels and another example of the attention to detail shown at this hotel.
As we were only staying for the one night, we didn't get chance to sample the evening menu but if breakfast was anything to go by (see below), we can only imagine it would have been good. We had been given a code with the key to re-enter if the doors were locked on our return (no restriction on having to be back before a set time). When we got back the bar was closed but we were asked if we would like a drink & told they would re-open if we wanted.
The bed was extremely comfortable and the on suite facilities fine with no complaints about the shower (hot & powerful) or space (small but adequate after all how much room do you need to take a shower?). The breakfast was lovely - lots of choice (fruit, about 8 different cereals or cooked with an equally large choice - 3 different styles of egg, 2 styles of bacon, sausage, black pudding, mushrooms, tomatos, beans & fried bread, 3 different juices, tea, coffee and toast as required).
When we checked out we were given our car key and all necessary vehicles were moved to allow us to leave. It was nice to see that all the cars were driven/moved very well and with respect.
We would happily recommend this hotel to anyone wishing to stay in York and expect to return ourselves.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2012
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We are so glad that you enjoyed yourself here! We are more than happy to provide the extra touch that other hotels forget, and we are glad you appreciated them.
We are getting ready for the resurfacing this weekend, and hoping it doesn't cause too many problems. And our new girls are doing well, and still smiling!
We hope to see you again, and hopefully next time you will stay longer.
Kind Regards from all of us at the Coach House.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC