The external appearances of this hotel are not good, but things improve once you get inside, unless there's a queue at the desk. The reception area is a little cramped, more than half a dozen people there and you'll be standing outside the door.

The reception staff were excellent. A query with my loyalty card was dealt with efficiently. Travelrug Jr got a goody bag with a disposable camera, scrapbook, stickers and a cool 'do-not-disturb'/'please tidy my room' hanger (Please tidy my room. It wasn't me who made the mess, it was my imaginary friends).

The rooms need a refurb. Tired, scuffed, beaten up. Reasonable size with a double bed & a sofa bed. Small bathroom. No minibar or fridge.

The restaurant staff were helpful, friendly and polite. A complaint was dealt with with speed and sincerity. The food was good.

Great location for the racecourse, or York City centre, an easy 2 mile walk.

The staff make this hotel. They score 4*. The hotel scores 2*. So it's a 3.

This hotel is near the racecourse, easy to find and well placed for buses into the city. Very friendly staff, clean rooms and excellent service.

A pleasant greeting when I arrived was improved by an upgrade to an executive double because of my platinum priority club membership. The room was quite small, especially the bathroom, but quiet, comfortable and air-conditioned. The 'executive' extras were bottled water, juice and bathrobes - the 'basket of local goodies' promised in a letter handed to me at check-in never appeared! Breakfast was fine - good choice and my preferred decaf coffee and poached eggs both arrived quickly. Absolutely fine for an overnight business trip, but might go elsewhere for more space or facilities if planning for a longer stay or travelling with family.

This hotel was very welcoming from the moment you walked in,rooms were very well appointed with nice clean bedlinen and clean bathroom .Plenty to choose from at breakfast didnt use the restaurant at night went to the pub accross the road which we would highly recommend.Dont be frightened to go here its fine