We stay in York every year around our wedding anniversary and after researching different hotels to stay in we decided on Marmadukes. Initially emailed them with queries on parking and luggage, we received no reply so the day before called them directly. We arrived before check in and was able to leave our car and luggage before checking in, although this was midweek so I presume more spaces available. We were given room 515 good size and large bathroom although not great, the tv worked intermittently and was far too small for the room and exposed all the wires, some of the plug points next to the dressing table didn't work, the bed runner had a stain on it, there was no room service menu in the room although the hotel welcome book asked us to refer to it for prices?! The bed was only a double( maybe just me but I would of expected a king for a deluxe room) the mattress was very soft and although comfy was like sleeping on jelly, on the plus side though it was beautifully decorated, tea, coffee etc was very well stocked and wine glasses were supplied in the room which Is a great touch, the toiletries supplied were of a great standard also. My main problem was noise, you can have the most beautiful room in the world but If you don't sleep it's pointless, there was a constant hum from the air conditioner in the conservatory below but the worst was the noise from above, you could actually hear the conversations through the ceiling and it felt as someone was purposely stomping across the floor continually which I'm sure wasn't the case but it was so loud, around 6.30am in the morning it began again but with loud bangs as I think someone was dropping things on the floor, I know this isn't the problem of the hotel but you'd think in a big solid house that the wall, floors would be solid also! It honestly ruined our stay as we were desperate for a lie in, I really think as the room shouldnt be hired out as the noise issues far outweigh the
positive points. If you do stay please request top floor!
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