We were really loking forward to having a shrt break here and booked a Deluxe Double.
Check in was a bit of a mess to be honest. We were asked to supply our debit card as a guarantee, which we did.
We were shown to a room basically in the attic. Whilst it was clean and nicely decorated it was far too small to be classed as Deluxe. We asked if we could be changed to a more suitable room given the cost. We were told all other rooms were full. We thought about our situation and advised the receptionist that we would therefore be leaving---then surprise surprise a more suitable room was found! This was a much better room with good space and furniture, however the bathroom, whilst spacious had a broken blind at the window and pretty rough feeling towles.
We booked for dinner, as it was so highly recomended everywhere in the hotel. It was very nice , but not the fantastic experience we were offered. The cauliflower cheese was more like a very thin cauliflower soup!
Breakfast was good, but having to pay extra in addition to the room rate, really isn't on. I ordered the kedgeree which was far to over spiced with curry powder when it arrived, some 45mins after ordering!!
We checked out and payed our not insignificant bill with cash.
Then next morning at home we checked our bank statement via the internet and to out horror disvovered our debit card had been debited by £300. It took several e-mails and telephne calls to discuss this with someone and I was furious. I expressly requested that my account was credited that day with cash, not a card refund as this would have taken up tp 7 days with a weekend in the middle. This request was ignored and I received an answerphone message from th manager to say my card had been refunded. He also called at a time I had already said I would be out!! He left a curt message saying I could call him back directly if I needed to discuss anything further, but left no contact number!
I contacted the switchboard directly and requested that my cmplaint was taken to a higher level. Never once were any of my e0mails or calls returned. I did however over a week later receive a very badly typed and spelt letter of apology.
The product and service they advertise falls way below the mark in reality!
Beware, at these prices!!!!








Value
Location (e.g., convenience, views)
Location (e.g., convenience, views)



