I was really hopeful about this campsite, we booked fairly late and were pleased to get 4 pitches on a Bank Holiday weekend at late notice.
The booking was fairly smooth although a little in the dark ages (don’t accept cards – had to send a cheque for the deposit to someone’s home address). Checking in was fine and we had 4 pitches reserved in the same location, as I had requested, which was great.
However, due to the relentless rain the ground was very boggy and there were some areas already flooded. The pitch we took appeared fine but flooded over night, including our tent. Most of our electrical items were ruined, luckily we salvaged everything else and fortunately there was space for us in one of the other tents in our party. When I spoke to the woman in the office she said that this pitch had never flooded previously and began making very light of what was a stressful situation. I was later told by several regulars that the area of the site we were on floods every year and one couple even said they have photographs of ducks swimming on that very pitch. I appreciate the weather is out of the control of the site wardens however better management of the site in adverse weather is needed. I had to ask twice before we got the money for the pitch refunded. She seemed more concerned with making sure cars were parked with at least two wheels on the gravel drive and warning people that they’d be charged if they had to have their vehicles towed off the grass.
That aside, the site is in desperate need of some updating. There is a sign on the office building stating that all proceeds from the campsite are reinvested into the Kielder Community. This clearly doesn’t include the campsite itself. The toilet blocks were filthy (understandable during a wet weekend but they remained so for the duration of our stay), the showers were filthy and had no ventilation so had condensation mould all over the walls and ceiling, only 2 of the 3 pot wash sinks had running water and again were not kept clean (selfish campers but also a lack of attention from the people running the site), not to mention better/more effective land drains!
We’ve been camping for many years across many different campsites in the UK and I’m aware of the pitfalls of this pastime, however Kielder Campsite didn’t meet my expectations and next time I visit the area I’ll find alternative accommodation.
I don’t want to be completely negative about this site but it’s hard to find positives. The location is amazing, there is plenty to do for couples and families in and around Kielder. The scenery is stunning and on a clear evening the night sky is amazing. The Angler’s Arms is within walking distance of the campsite and the food and service is better than its shoddy exterior. There's a small park on the site which the kids loved. The site shop is open 8am until 11am and then closed until 4pm, although there is a shop in the village.
One final note about Kielder itself – the midges! Despite all the warnings, nothing could prepare me for the onslaught that no amount of repellent could resolve. Be prepared to be bitten!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC