I think these folks have the luxury of being the only modern hotel in the area.
Nice building well signposted.
The staff are poorly trained, to say the least. Bar staff didn't have a clue, and even less when it came to serving breakfast. The waitress, who brought me the wrong breakfast order, asked me if I was sure I ordered what I ordered from her... I mean, seriously?? At the bar she really had no idea of any of the spirits or how to pour a drink - the lime slices were brown and manky around the edges and had clearly been cut days earlier. And the music in the bar was so loud we had to ask for it to be turned down, we couldn't hear across the table.
The breakfast for 14 pounds was a laugh - the 'buffet table' was a joke. Coffee - o dear, stick to the tea.
The rooms are actually quite nicely appointed, if small, but no wardrobe, just a nook, and no fridge, iron or ironing board. I got an ironing board sent up with an iron which promptly ruined the shirt I put it on as the plate was covered in some burnt substance I could not get off my shirt. I know you are thinking I should have checked, but I did puff the steam and wipe it on the board before use, however it seems the cotton was especially good at attracting the debris. <sigh> And then 5 pounds an hour for wifi - really?? And lastly the pillows are truly diabolical - it they cost more than 50p each I would be amazed, they were a shocker.
When we went to get a coffee in the reception area we were informed we had checked out and had to pay cash (we hadn't) and I was not offered an itemised bill to check before they took my payment.
All in all, you could do worse - but give it a hard think.
Executive room is same as the standard, just get two bottles of free water and it is about a metre w...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 days ago
Report response as inappropriate
I am sorry to learn of your experience here at the hotel and can assure you I will discuss with the restaurant manager as well as with the reception manager regarding the way your bill was not presented to you.
guests who prebook breakfast only pay 10.00 pp and that is very fair . as for your comment on the pillows I find this very odd as all pillows have been changed within the last 12 months and soft and hard pillows (4 per room ) are present for guests to choose their preference .
Exec rooms are bigger with bathropes, free still and sparkling water , free chocolate on arrival and different guest aminities in the bathroom. An Exec room also comes with free Wifi .
I hope you will try us in the future and find a totally diffrent experience.
With best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC