We took the chance of booking the Grosvenor House for one night due to its central location and free parking facility. But sadly, off-putting reviews proved accurate.
One-way systems and roadworks made finding the hotel difficult. Once located, first impressions made us wonder what we we'd let ourselves in for. We avoided parking next to a very dusty car (various words and diagrams inscribed on it) with flat tyre, which had obviously been in this dingy car park for some time. Luckily there were plenty of other vacant spaces, making manoeuvring round awkwardly placed pillars easier than it might have been. One question on check-in was, "Have you left any valuables in your car?" Somewhat unnerving!
One of two lifts was out of order; the other seemed on its last legs too, noisily clunking its way up to the 6th floor. It had no finesse... more like a service lift.
Our room bore no resemblance to the online photo. Threadbare curtains were hanging off the rails, at a dirty window which wouldn't close properly. Coupled with single glazing, this contributed to the room's chill feel. There appeared to be no way of increasing heat, a radiator thermostat not obvious till next morning when we found it hidden behind a curtain. Similarly hidden was the only "free" electrical socket, not discovered until curtains were pulled back in the morning. We'd had to unplug a lamp to gain inconvenient access to a socket under the dressing table to make an evening cuppa.
Carpet, chairs and bedspreads were badly stained, but the beds were comfortable and bed linen clean in the main.
Floor tiles were missing around the toilet, and we laughed at the "hygiene ribbon" around its lid/seat! However, there was plenty of hot water when we needed it.
Although hotel information implored us (for our own safety) to read fire instructions on the wall of our room, there were none to be found... not even hidden behind curtains!
The noise from Saturday night revellers went on loudly until 4am, clearly rising to our 6th floor level and giving us a sleepless night. Double glazing and thicker curtains would perhaps have helped to alleviate this.
On checking out we overheard a guest being challenged by a member of staff for damage he denied doing (a bedroom door kicked in apparently).
In view of all these poor aspects, we hadn't expected the very good hot/cold buffet breakfast we enjoyed before leaving.
Overall, it would be fairer to guests if this hotel was closed down until its demolition if the owners are not prepared to do some refurbishment in the meantime.
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Location (e.g., convenience, views)
Check-in / front desk
Location (e.g., convenience, views)
Location (e.g., convenience, views)




