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Grosvenor House Hotel: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 49 reviews
49 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
6
3.0 of 5 stars
10
2.0 of 5 stars
6
1.0 of 5 stars
24
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#40 of 49 hotels in Sheffield
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  • Hotel class: 3 of 5
  • Rooms: 85
Description: Modern city centre hotel ideally situated for local business & for visits to the beautiful Peak Dist & its historic homes & towns. This description is based on information provided by the hotel.
Address:
Charter Square
Sheffield S1 3EH
England
Check Rates: £53 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Grosvenor House Hotel

( 8-12 of 49 )
“Never again!”

Grosvenor House Hotel

1 Oct 2007
1/1 found this review helpful

We took the chance of booking the Grosvenor House for one night due to its central location and free parking facility. But sadly, off-putting reviews proved accurate.
One-way systems and roadworks made finding the hotel difficult. Once located, first impressions made us wonder what we we'd let ourselves in for. We avoided parking next to a very dusty car (various words and diagrams inscribed on it) with flat tyre, which had obviously been in this dingy car park for some time. Luckily there were plenty of other vacant spaces, making manoeuvring round awkwardly placed pillars easier than it might have been. One question on check-in was, "Have you left any valuables in your car?" Somewhat unnerving!
One of two lifts was out of order; the other seemed on its last legs too, noisily clunking its way up to the 6th floor. It had no finesse... more like a service lift.
Our room bore no resemblance to the online photo. Threadbare curtains were hanging off the rails, at a dirty window which wouldn't close properly. Coupled with single glazing, this contributed to the room's chill feel. There appeared to be no way of increasing heat, a radiator thermostat not obvious till next morning when we found it hidden behind a curtain. Similarly hidden was the only "free" electrical socket, not discovered until curtains were pulled back in the morning. We'd had to unplug a lamp to gain inconvenient access to a socket under the dressing table to make an evening cuppa.
Carpet, chairs and bedspreads were badly stained, but the beds were comfortable and bed linen clean in the main.
Floor tiles were missing around the toilet, and we laughed at the "hygiene ribbon" around its lid/seat! However, there was plenty of hot water when we needed it.
Although hotel information implored us (for our own safety) to read fire instructions on the wall of our room, there were none to be found... not even hidden behind curtains!
The noise from Saturday night revellers went on loudly until 4am, clearly rising to our 6th floor level and giving us a sleepless night. Double glazing and thicker curtains would perhaps have helped to alleviate this.
On checking out we overheard a guest being challenged by a member of staff for damage he denied doing (a bedroom door kicked in apparently).
In view of all these poor aspects, we hadn't expected the very good hot/cold buffet breakfast we enjoyed before leaving.
Overall, it would be fairer to guests if this hotel was closed down until its demolition if the owners are not prepared to do some refurbishment in the meantime.

  • This TripAdvisor Member:
    • Liked — Breakfast
    • Disliked — Sub-standard bedroom in numerous ways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnonymousNorthampton's Summary
Date of Stay: September 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 65+
Member since: 01 October 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
No way!
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £53 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Worst hotel I ever stayed at”

Grosvenor House Hotel

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1 of 5 stars
Cambridge, United Kingdom
4 Sep 2007
1/1 found this review helpful

shock of horror.

We chose the Grosvenor Hotel in Sheffield after checking their website and due to it's fantastic location, walking distance from all the main areas in the city centre.

The picture on their website is really nice. The rooms look simple but cleam and modern.

Well I don't know where that room was but I don't even beleive it's in the same hotel.

I love sheffield but after spending 2 nights there, we couldn't wait to go home.

The place is very akward to get to by car. We spent aging finding the carpark.

We got in the old and dingy elevator to the reception. There a group of men were arguing with the staff. The staff was absolutely un-helpfull and let us wait 15 mins.

We finally got to our room. It was a big room with 2 double beds although we only asked for one. At least it was big. The place was filthy, smelled dusty, windows were cracked and you could barely see through them. The bathroom was moldy and dirty.

The staff was completely uninterested and never apologised. Not an trace of the famous Yorkshire hospitality here!

After two days we were feeling tired and dirty and shorten our stay.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — dirty, dingy, gloomy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oribie's Summary
Date of Stay: May 2005
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 03 July 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £53 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Was this hotel *ever* nice and modern?”

Grosvenor House Hotel

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2 of 5 stars
Warwickshire
3 Sep 2007
2/2 found this review helpful

I stayed here one night in September 07 as I was attending a wedding at the nearby City Hall (literally five mins' walk away). I was braced for it being bad given the reviews here, and I wasn't wrong. First impressions are awful - and don't improve.

Parking the car in the hotel's car park is easier if you have night vision goggles (incredibly dingy) and a small car that's easy to manoeuvre (pillars in ridiculous places).

Before checking in I went to the loo in reception and it could have been a municipal city centre public loo. Happily, I was early but they were fine about me checking in before the official check-in time, for which I was grateful. I was told that as I had booked a smoking room (I hadn't - but the room didn't smell of smoke, so it didn't bother me), my room was on the eleventh floor. Both lifts were out of order so I bust a gut lugging my stuff up the stairs. The carpet ran out after the third floor and it had all the air of a block of council flats, or old student digs.

The room was certainly tatty and run-down, but clean. However friends staying in another room said their bedsheets were marked/stained. The window could either be shut, or opened fully with nothing inbetween. The mattress was fine and I slept well (although the booze at the wedding will have helped, of course). The ads on top of the telly for several channels of TV porn were tawdry and naff. The view was awful; not the hotel's fault, but net curtains would have been clever.

Bathroom was adequate although the bulky towel rail means you can't sit on the loo comfortably. Hot water was great although the shower head height is designed for people under five-foot-six.

I did not stay for breakfast, but went to the cafe in John Lewis over the road instead. However there was a free newspaper available in reception when I checked out. Staff were helpful enough but the receptionist did treat me as if I were a bit of an inconvenience.

Overall, I don't know if this hotel was ever nice. Was it zingy and modern when built (1960s)? It has certainly had no obvious investment since then. I paid £54.50 for my double, room-only. It was worth 30-odd. Location is great for the city centre (I didn't have the problem with noisy clubs other reviewers mention; I stayed on a Sunday and they were shut, perhaps), but quality is dire. Never stayed in a Corus hotel before, and am not remotely tempted to stay in another. Should have gone elsewhere and caught a cab from City Hall!

NB: driving in Sheffield was a pain with lots of road works going on, with several closures and unpredictable diversions. Allow plenty of extra time.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Drab, tatty, life-sappingly horrid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AT_warks's Summary
Date of Stay: September 2007
Travelled with: Solo traveller
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 03 September 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £53 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Average Hotel”

Grosvenor House Hotel

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3 of 5 stars
Scarborough
13 Aug 2007

The Hotel has seen better days,
we went for a stag party and just stoped one night,
our room was O.K. but dated, beds were comfy and our sheets and towels clean,
Altough other members of the group mentioned dirty rooms and blood on there sheets,
the hotel has its own car park a big plus ! but its not sutible for minibuses as its multistorey and has a low roof,
its a short walk from all the pubs and clubs and is really well located,
breakfast in the morning was very good it had to be for £7.50
Would I go back ?
Yes it wasnt that bad but wouldnt stay for longer than a couple of days though
other members of the stag group proberbly would not !

  • This TripAdvisor Member:
    • Liked — Location near all the pubs and clubs
    • Disliked — Tired decore, overall cleanliness of some rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Studmuffin75's Summary
Date of Stay: August 2007
Travelled with: Large group or tour
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 13 August 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: £53 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The worst hotel I've ever stayed in”

Grosvenor House Hotel

29 Jul 2007
1/1 found this review helpful

My boyfriend and I chose the Grosvenor Hotel in Sheffield due to it's fantastic location, just at the top of the Moor and near to all the bars and shops.

Unfortunately, having just spent 2 nights there, the location is literally the only good thing we have to say about it!!

To summarise:
- Grimy, dirty, dark, dingy and dusty
- Unhelpful staff on reception - customer service it wasn't!
- Only one lift ever seemed to work and you had to wait up to 10 minutes for the lift
- The door to our room stuck, which resulted in us being locked out when we returned to the hotel at 2.30 in the morning. We went to reception and asked the porter to help us and the lift took so long to come that he decided to take us through the kitchens and use the service list, saying 'this lift is so scary - it's 45 years old and is being ripped out next year' - encouraging!!
- The hotel is across the road from a club with the loudest, boomiest music you've ever heard - bang bang bang bang!! And we were on the 8th floor!
- The bed squeaked like nothing I've ever heard before - cunningly though, it was so narrow that you weren't actually able to move, which minimised the squeaks
- You had to run the water for about 20 minutes before the water got hot - not good when you're in a rush!

There were rumours that this hotel is being knocked down next year, which could explain their lack of improvements, but they need to knock back prices as I paid a standard hotel price and received a shoddy service.

If you're considering going here, think again!!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Grotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuzanneCroydon's Summary
Date of Stay: July 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 18-24
Member since: 29 July 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £53 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Grosvenor House Hotel

( 8-12 of 49 )
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Grosvenor House Hotel Address

Charter Square, Sheffield S1 3EH, England