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Grosvenor House Hotel: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
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2.5 of 5 stars 49 reviews
49 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
6
3.0 of 5 stars
10
2.0 of 5 stars
6
1.0 of 5 stars
24
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#39 of 49 hotels in Sheffield
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  • Hotel class: 3 of 5
  • Rooms: 85
Description: Modern city centre hotel ideally situated for local business & for visits to the beautiful Peak Dist & its historic homes & towns. This description is based on information provided by the hotel.
Address:
Charter Square
Sheffield S1 3EH
England
Check Rates: £56 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Grosvenor House Hotel

( 2-6 of 49 )
“Disgusting, shabby - better to find a hostel!”

Grosvenor House Hotel

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1 of 5 stars
Plymouth, Devon
18 Apr 2008

What can I say about the Grosvenor Hotel that hasn't already been said? I'll be honest - someties you read these reviews and think people just like a good old moan and it can't be that bad... but in this case they were right. The hotel is a joke.

The hotel is part of the 'Corus' chain which can be found across the UK. Firstly, don't believe any of the information or pictures on their own webiste.... they are completely innacurate. I have attached some pictures just to give a general feel - but you know you can never really appreciate some things unless you are there! We paid £64.50 for 1 double room + breakfast.

Finding the hotel via the directions given was ok... finding the parking which is only advised to be 'at the rear of the hotel' was a nightmare. We ended up having to part in the small layby in front of the hotel and take the lift to the 2nd floor where there is a reception to ask for directions. We were simply handed a A5 piece of paper with printed directions from the hotel to get to the car park... clearly it's a common problem yet no one has had the sense to publish these directions on the website!! As we were about to drive off a second man in front of us asked if we were looking for the car park too.

Found the car park (your bog standard multi storey car park) and realised the hotel is actually inside the car park! The hallways and lobbies stunk of petrol fumes and were filthy - this was on our entrance to the hotel - fantastic start.

We used the one working lift (not to be used if you're of a nervous disposition) to get to the reception desk and sign in to get our keys. The receptionist who was French? I think had to be the most unwelcoming and abrupt receptionist I have had the mispleasure to meet. Without so much as a smile she barked at me for my card to validate my booking and handed me my room keys. We took the keys and got to the 8th floor and tried to get in. The door was stuck solid. We went back down to the 2nd floor reception and told the receptionist the problem. She asked 'what room number?' and we told her, then she simply said somewhat unsuprised... 'oh, right. Go back up and i'll send someone up to help you get in'. We went back up and waited for 5 mins until a chap came up and told us that door didn't work so we were moved to the room next door.

The hotel room matched the decor of the whole building - very dated (i'm guessing 70s and not changed since). Although the room seemed clean enough the aplliances and facilities were ancient. I had to limbo to get my hair under the shower head (it was all one piece of bent metal and wasn't adjustable) and the shower water progressively got hotter and hotter and the only way to turn it down was to struggle with the tap whilst being scolded by the water!

The 2 chairs in the room were covered in stains and the bedsheets had rips in them. The curtains were an 'interesting' desig and the window latch was broken and not double glazed.... which aided in the problems which started lasted from the night until about 2/3am... a local club provides a true clubbing experience for free from within the hotel room! Loud club music bellows through the room to the extent that you can actually hear what the DJ is saying and the songs being played! Also the hotel is positioned right next to a fire station - so you get a bit more noise from sirens as well.

The breakfast was probably the satisfactory thing about the stay. the dining room was dated but clean and there was an option of full english or continental. We did however find that it would have been cheaper not to book the breakfast for £10 along with the hotel room but to buy on the day separately!

On checking out we received a similar level of customer service from the receptionist as the night before.... next to nothing. She asked for my card to finalise the bill, took the room keys and walked off without so much as a goodbye!!

So needless to say a repeat visit will not be on the cards! If you're looking for chea accommodation locally I'd probably suggest checking the hostels - we saw some literature in town on some of the local ones which looked far better than the Grosvenor Hotel.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Customer service, decor, noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustMe2008's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 18-24
Member since: 28 November 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
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Average price*: £56 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Disgraceful and disgusting - it's a "hotel" in a multi-storey car park!!!”

Grosvenor House Hotel

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1 of 5 stars
North Yorks
12 Apr 2008

Block of flats, shabby, elevator frightening.. that's the first impression and it gets worse once you stay there. Thankfully it was 1 night but the omens were bad when we saw people complaining whilst we checked in - not sure what about but it could be a multitude of things really. Anyway firstly it really is a dump and it has a chemical and damp smell on the staircase - possibly the fumes from the multi-storey car park that it uses and is joined to. Anyway we could live with that as it's better than using the elevator - one of the two that was out of order, possibly they couldn't get the parts anymore as the lifts were very old.

Then the radiator.. it was broken - very noticably so as the plastic regulator was snapped off so you couldn't turn it down and it was boiling hot. I asked the hotel receptionist to send somebody up to look at it and he said he couldn't leave his desk as he was the only person working!! It was a Friday night.

I got half my money refunded the next morning (after being told at 2pm to "open a window if it's too hot - there are no plumbers at this time!") which we did and the noise was city noise. We got little sleep.

On a positive, they gave us free breakfast but were very very reluctant to do so and only did when I showed them the pictures of the broken radiatior I took on my camera.

Don't stay here - pay an extra £10 and get a travel lodge. I never thought I would write that by the way!

Also people were complaining the next morning about various things - the staff seem brazen and unsympathetic and it's only because I pushed that I got any discount, nothing against them but it seemed as though regular complaints were the norm.

Hope this gives you enough - if not then mail me and I will show you the pictures - horrible - please if you want to enjoy Sheffield stay elsewhere.

  • This TripAdvisor Member:
    • Liked — nothing at all
    • Disliked — filthy, dated building - difficult to park. 100% the worst "hotel" we have stayed in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jwmcdonald05's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: 20 May 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £56 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Had to find other hotel, disappointing”

Grosvenor House Hotel

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1 of 5 stars
Sydney
10 Apr 2008

The website was very misleading and I was very disappointed when I arrived. I have stayed in some hostels that were miles better than this hotel.
The rooms are ok, could do with double glazing to drown out the noise from the bar across the square and some nicer linen on the beds.
What I objected to most was the cold water in the shower (took 15 minutes to heat up)at 7am and a bathroom that was in desperate need of new tiles and better flooring.
We decided not to stay for the 2nd night and moved. Luckily we got our money back for the 2nd night!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ren_nz's Summary
Date of Stay: October 2007
Travelled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 18-24
Member since: 28 February 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: £56 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Comedy value”

Grosvenor House Hotel

3 Jan 2008

I have stayed at the Grosvenor a number of times, usually with groups of friends on a night out/ weekend in Sheffield. It may be some concrete-jungle throwback, but it suits a purpose and the whole retro-shabby-towerblock-thing is quite endearing if you have sense of humour about it. Its main selling point is its location which is smack-bang within the middle of the city centre and within staggering distance of all major shops/bars/clubs/venues.

It's unpretentious, cheap enough, and offers a late checkout and free car parking. The car park was difficult to find the first time we visited, but it is a big plus when you consider the other parking options which are no more secure but massively more expensive. The rooms were clean and spacious (and had been repainted between visits - we had the same room a couple of times), and the staff were polite and helpful. I have been to far more grand, reputable and up-market hotels and been disappointed with the standards and value for money. Take the Grosvenor at face value.

I wouldn't recommend it to anyone other than budget travellers on short stop-overs, but if you are looking for basic lodgings with no airs and graces then it fits the bill. It's not some soulless identikit lodge, you get the impression in its heyday it was a very striking modernist hotel, but sadly those days are past and I will miss it when it's gone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2helenback's Summary
Date of Stay: July 2007
Travelled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: 03 January 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £56 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“I'll misss this place”

Grosvenor House Hotel

10 Nov 2007
2/3 found this review helpful

If you're looking for luxury, look elsewhere, but in terms of value for money it's hard to beat. Rooms are clean and comfortable, and staff are polite and efficient. Excellent location - right in the city centre with free covered parking.

Reception area, breakfast room and bar are all very spacious and you get the feeling this was once a very nice spot 20 or 30 years ago. Right now, it is a bit run down and is being demolished next September, which is a shame.

I visit Sheffield quite a lot, and for a one night break in the centre of the city it can't be beaten in terms of value for money.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryjohnsmith's Summary
Date of Stay: November 2007
Member since: 06 March 2005
Was this review helpful? Yes No
Check Rates
Average price*: £56 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Grosvenor House Hotel

( 2-6 of 49 )
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Grosvenor House Hotel Address

Charter Square, Sheffield S1 3EH, England