What can I say about the Grosvenor Hotel that hasn't already been said? I'll be honest - someties you read these reviews and think people just like a good old moan and it can't be that bad... but in this case they were right. The hotel is a joke.
The hotel is part of the 'Corus' chain which can be found across the UK. Firstly, don't believe any of the information or pictures on their own webiste.... they are completely innacurate. I have attached some pictures just to give a general feel - but you know you can never really appreciate some things unless you are there! We paid £64.50 for 1 double room + breakfast.
Finding the hotel via the directions given was ok... finding the parking which is only advised to be 'at the rear of the hotel' was a nightmare. We ended up having to part in the small layby in front of the hotel and take the lift to the 2nd floor where there is a reception to ask for directions. We were simply handed a A5 piece of paper with printed directions from the hotel to get to the car park... clearly it's a common problem yet no one has had the sense to publish these directions on the website!! As we were about to drive off a second man in front of us asked if we were looking for the car park too.
Found the car park (your bog standard multi storey car park) and realised the hotel is actually inside the car park! The hallways and lobbies stunk of petrol fumes and were filthy - this was on our entrance to the hotel - fantastic start.
We used the one working lift (not to be used if you're of a nervous disposition) to get to the reception desk and sign in to get our keys. The receptionist who was French? I think had to be the most unwelcoming and abrupt receptionist I have had the mispleasure to meet. Without so much as a smile she barked at me for my card to validate my booking and handed me my room keys. We took the keys and got to the 8th floor and tried to get in. The door was stuck solid. We went back down to the 2nd floor reception and told the receptionist the problem. She asked 'what room number?' and we told her, then she simply said somewhat unsuprised... 'oh, right. Go back up and i'll send someone up to help you get in'. We went back up and waited for 5 mins until a chap came up and told us that door didn't work so we were moved to the room next door.
The hotel room matched the decor of the whole building - very dated (i'm guessing 70s and not changed since). Although the room seemed clean enough the aplliances and facilities were ancient. I had to limbo to get my hair under the shower head (it was all one piece of bent metal and wasn't adjustable) and the shower water progressively got hotter and hotter and the only way to turn it down was to struggle with the tap whilst being scolded by the water!
The 2 chairs in the room were covered in stains and the bedsheets had rips in them. The curtains were an 'interesting' desig and the window latch was broken and not double glazed.... which aided in the problems which started lasted from the night until about 2/3am... a local club provides a true clubbing experience for free from within the hotel room! Loud club music bellows through the room to the extent that you can actually hear what the DJ is saying and the songs being played! Also the hotel is positioned right next to a fire station - so you get a bit more noise from sirens as well.
The breakfast was probably the satisfactory thing about the stay. the dining room was dated but clean and there was an option of full english or continental. We did however find that it would have been cheaper not to book the breakfast for £10 along with the hotel room but to buy on the day separately!
On checking out we received a similar level of customer service from the receptionist as the night before.... next to nothing. She asked for my card to finalise the bill, took the room keys and walked off without so much as a goodbye!!
So needless to say a repeat visit will not be on the cards! If you're looking for chea accommodation locally I'd probably suggest checking the hostels - we saw some literature in town on some of the local ones which looked far better than the Grosvenor Hotel.
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