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Mercure St Paul's Hotel & Spa: Traveller Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 45 reviews
45 Reviews
5.0 of 5 stars
15
4.0 of 5 stars
16
3.0 of 5 stars
9
2.0 of 5 stars
2
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#4 of 49 hotels in Sheffield
Show Hotel DetailsHide Hotel Details
  • Rooms: 161
Description: Deluxe City Centre Hotel and Spa with suites and executive rooms. Two Restaurants and Champagne Bar.Situated in the heart of the City overlooking... This description is based on information provided by the hotel.
Address:
119 Norfolk Street
(formerly Macdonald St. Paul's Hotel)
Sheffield S1 2JE
England
Check Rates: £96 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Mercure St Paul's Hotel & Spa

( 12-16 of 45 )
“Could try harder!”

Mercure St Paul's Hotel & Spa

21 Apr 2008

After reading the positive reviews about this hotel our expectations were high, perhaps that in part was why we were a little disappointed.
Check in was ok although the lady on reception was a little difficult to understand. Our room was not quite ready, but we were told it would be in 5 minutes. We took the opportunity to have a look round the gym and spa and were given a guided tour by one of the gym staff.
On entering our room we found the safe to be out of order (battery missing) and the toilet seat was broken! Not huge issues, but I would not expect this from a hotel of this standard.
The gym and spa were good although the keys given to activate the machines had no been charged and had to be returned and charged.
Leaving our room on the way out for the evening we noticed room service trays still awaiting collection in the corridor. Our car was still parked outside the hotel some 3 and a half hours after we'd given the keys in for it to be parked at the NCP Car Park (£15 for this service)
On returning to the hotel later our car had been parked. Even though we had been warned we were still staggered by the price of the drinks in the bar!
On the plus side the room was clean and quiet. On checking out we brought the issues in the room to the attention of the lady at check out just to be asked "did you tell us?" no apology offered!

I think they'll have to do better to maintain the high ranking on this site!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Broken toilet seat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve46Swindon's Summary
Date of Stay: April 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: 21 April 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, Great pool scene, Families with Teenagers, tourists
I do not recommend this hotel for:
Families with Small Children
I selected this hotel as a top choice for:
Spa, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £96 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great location, amazing breakfast, good pool/spa”

Mercure St Paul's Hotel & Spa

7 Apr 2008

Great location right in the city centre.

Amazing breakfast - dont miss this part - I could have sat there all day eating the various things they had on offer.

The room was clean, new, had a great view over the city and peaks. The spa club was nice too - good pool and funky ice rooms,sauna etc.

We would go back without hesitation. Got a great deal on the mercure website too.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adpowell's Summary
Date of Stay: November 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: 06 April 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes No
Check Rates
Average price*: £96 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Could be a lovely hotel”

Mercure St Paul's Hotel & Spa

Save Review
3 of 5 stars
Warwickshire, UK
4 Apr 2008

First, this is a good hotel for a single woman - an attractive location in the heart of the city only 5 minutes walk from the rail station and with plenty of unthreatening eating and drinking options on your doorstep. I mention those because the room service menu, which I often resort to when travelling alone, didn't really appeal and seemed eye-wateringly expensive for what was on offer.

The room and bathroom (a good-sized separate shower was a bonus) were quiet, spacious and well kept but I don't think it would affect their profit margin too much to give some bottled water and a shower cap.

Breakfast amused me: to read the hyperbolic descriptions on the menu you would think that a veritable feast would be on offer - but it was the usual buffet with a minimalist twist. The lamps that kept the cooked food warm were so fierce that the scrambled egg seemed still to be cooking...not nice.

The concierge was warm and helpful - other staff seemed a bit distant.

All in all, although it's hard to put a finger on it, the hotel is nowhere near as good as it could be. But it was a pleasant enough stay.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Q&GWarwickshire's Summary
Date of Stay: April 2008
Travelled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: 08 March 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes No
Check Rates
Average price*: £96 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great Position”

Mercure St Paul's Hotel & Spa

3 Apr 2008

The hotel is in a great central position for shopping and shows with The Lyceum and Crucible on the doorstep and City Hall just a block away. Sheffield is a much improved city over a few years ago and becoming very stylish and European in outlook and this Hotel is certainly part of it.
The Mercure is beautifully appointed and the bedrooms and bathrooms are up to business class. The staff were pleasant and helpful. Parking is £5.60 overnight in the adjacent NCP and valet parking available for a surcharge of £10.
A couple of gripes (well, perfection is hard to attain)
Unless you are on expenses I would suggest you don't drink here. A standard bottle of wine and two glasses £18.
Breakfast was good, virtually everything you could want but the coffee was dreadful. Tasted as if it had been made in a dirty ashtray. Suggest you step over the road to Starbucks.
Also we had to complain about one of the bathtowels which was frayed, worn out and thin, so watch the housekeeping.
But otherwise very good and a reasonable price

  • This TripAdvisor Member:
    • Liked — Position and courtesy of the staff
    • Disliked — Breakfast coffee. Yuk! The second worst I have tasted.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brunnsum's Summary
Date of Stay: March 2008
Travelled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 65+
Member since: 10 December 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, Older Travellers, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene, pet owners, Families with Small Children
I selected this hotel as a top choice for:
Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: £96 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Fantastic”

Mercure St Paul's Hotel & Spa

30 Mar 2008

We stayed for 2 nights, the hotel is fantastic and in a great location. The rooms are a good size and our room over looked the winter gardens. The pool and spa facilities are a real bonus. The only downside is the drinks in the bar are quite expensive.

  • This TripAdvisor Member:
    • Liked — the spa
    • Disliked — the price of drinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
smilesNorthampton's Summary
Date of Stay: March 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: 30 March 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene, pet owners, Families with Small Children
Was this review helpful? Yes No
Check Rates
Average price*: £96 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Mercure St Paul's Hotel & Spa

( 12-16 of 45 )
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Mercure St Paul's Hotel & Spa Address

119 Norfolk Street | (formerly Macdonald St. Paul's Hotel), Sheffield S1 2JE, England