After reading the positive reviews about this hotel our expectations were high, perhaps that in part was why we were a little disappointed.
Check in was ok although the lady on reception was a little difficult to understand. Our room was not quite ready, but we were told it would be in 5 minutes. We took the opportunity to have a look round the gym and spa and were given a guided tour by one of the gym staff.
On entering our room we found the safe to be out of order (battery missing) and the toilet seat was broken! Not huge issues, but I would not expect this from a hotel of this standard.
The gym and spa were good although the keys given to activate the machines had no been charged and had to be returned and charged.
Leaving our room on the way out for the evening we noticed room service trays still awaiting collection in the corridor. Our car was still parked outside the hotel some 3 and a half hours after we'd given the keys in for it to be parked at the NCP Car Park (£15 for this service)
On returning to the hotel later our car had been parked. Even though we had been warned we were still staggered by the price of the drinks in the bar!
On the plus side the room was clean and quiet. On checking out we brought the issues in the room to the attention of the lady at check out just to be asked "did you tell us?" no apology offered!
I think they'll have to do better to maintain the high ranking on this site!

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