To be fair the hotel is clean and comfortable but nothing stands out for positive reasons. When we booked the confirmation stated there is free parking nearby but when we went in to ask the staff no-one knew about this and we were directed to an NCP (note there is an overnight carpark closer to the hotel than the NCP ask for a local map which is provided free and you can identify this yourself).
There isn't a reception area to the hotel, you have to use the bar area, when we went to check in this wasn't obvious and no staff were around so we were left waiting for 5 minutes, not really a warm welcome.
The room was clean and tidy but only 1 medium towel and 1 small towel were provided, odd considering our booking was for 2 adults, just touches like this I expect better. The hotel isn't staffed overnight, you are given an emergency contact number. Not the hotels fault but the couple in the room next to us were smoking (despite no smoking signs) and running up and down the corridor screaming and shouting at 2am - perhaps this wouldn't happen if the hotel was staffed overnight?
We didn't bother to stay for breakfast which was supposed to be served from 8am - 10am, we went down at 8.05 and the restaurant was locked up, this also meant we couldn't speak to anyone as there's only one way into the hotel from the guest rooms.
I just felt that for a paying customer the hotel didn't meet my expectations and therefore let down and poorly valued. I wouldn't recommend this hotel based on the above information.
- Also Known As:
- Morgans - The Exchange Hotel Shrewsbury, Shropshire
- Official Description (provided by the hotel):
- Morgans at The Exchange Hotel is a family owned and run business. We aim to offer a high standard of customer service with a personal touch. Our hotel has 4 double rooms, 1 family room and 1 twin rooms all of which are fully en-suite and offer comfortable accommodation. All the rooms have flat screen televisions with built in DVD players, radio alarm clock, tea and coffee making facilities, hairdryers and free wifi. One of our rooms is also equipped with a small kitchen. Parking is available nearby and our room rates are really competitive for the standard of accommodation. ... more less
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