It was 10 years since i had stayed at the most famous Bath Hotel . What a shock it was when i returned 2 months ago . The staff, as always, were polite, well trained and always helpful/did their best (a special mention re the Doorman/Greeter, one of the best in the business) .
The position remains unique and building (on the outside) in good order . But the bedrooms and bathrooms tell a different story , a story of total neglect by the now Bankrupt Von Essen Hotel group , I was given a large double room (£450 a night ) . for the nightly rate you get a bath /basin with virtually no enamel left on them . The taps and plug rims have lost much of their chrome (has has the plug chains. The towel rail was some awful apology of a towel rail from the 1970's . Certainly doesnt warm the bathroom and not capable of drying towels for a couple .
The flat sreen television is so small it was almost impossible to see from the bed, and the selection of channels far worse than my freeview !
The large Bedhead had a large (approx 2ft) stain on it, an attempt to clean it off had been made with some sort of bleach which had made it worse ...and apparently this had been there for sometime .
the storage cupboards must have been designed by someone without clothes ! The electrical sockets behind the desk are very awkward and the itself desk (and TV) cabinet look as they came from a local auction !!
Oh and the amazingly creaky floorboards in the floor above my bedroom were more like a Faulty Towers type b &b than a 5* hotel at 6 * making sleep dependent of the person above .It was a sad experience to come to such a run down old friend ....now completly overtaken and and left behind by the superbly refurbished Francis Hotel ( finally a real challenge ). If you live overseas , The royal crescent has an unrivalled position , but thats as far as it goes .
I understand this hotel has been sold , lets hope its to someone/organisation that understands hotels and its not another leverage private equity fund who will try and suck every £££ out of this hotel . Many millions £££ needs to be spent to bring this victim of the defunct Von Essen group into the 21st century . until this is done this hotel is simply not worth the price .
ps breakfast was good, but staffing was too low for the fairly full room, once again the aforementioned 'Doorman' was helping out .
good luck to the new owners, hang on to your staff ......and totally refurbish this grand old lady of Bath . A real challenge . .
try another hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 July 2012
After reading your comments I was delighted that you found the staff to be polite, well trained and always trying to do their best. I have passed these comments on and am proud to be able to do so. Yes we have recently been bought by new owners and you will be pleased to note that our refurbishment will be beginning late autumn 2012 and finishing in early 2014. This will allow the hotel to offer the standards of service and style that they would expect from The Royal Crescent Hotel, and would allow the hotel to be able to give it. I do hope that you will be able to join us again once the refurbishment has finished.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC