Due to its unique location the RCH is one of those hotels that you feel you should visit at least once during your lifetime and I imagine most of their guests fall into this category - we certainly did. I'd walked or driven past the property a few times in the past and always wondered what lay behind the understated facade so when my wife said that she'd like to go to Bath for a weekend break I took the plunge. I booked a decent category room (£420 per night) and expected something special (well you would wouldn't you?) but sadly we were disappointed. Whilst the view was lovely the room was very tired and badly in need of updating, particularly the bathroom which was actually unacceptable given the high room rate. Gardens and Spa were great and the service just about okay but no more. We also decided to eat at their Dower House restaurant which again, whilst very nice, didn't quite justify it's price tag of £60 each for three courses. £29 for a glass of Remy XO is also verging on theft!
I imagine that the hotel gets away with it because lots of people (from all over the world) want to tick the box and say that they've been there. What's sad is that you just don't like it enough to return and end up feeling a bit ripped off.
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