Cliffe Hotel lived up to almost every expectation we had. It is somewhat difficult to find, but it is worth the look. It really is situated on a cliff/hillside. It is tucked away in the small town of Limpley Stoke. The hotel manager/owner is very customer oriented and treats his guests as you would a guest to your home. He makes it a point to learn each guest's name and make sure you are comfortable. The pool is clean and kept very warm so even in the English climate, it is worth a swim. There is also a nice outdoor patio and very well kept gardens with a little pond. The rooms are clean, but it is worth the money to upgrade to the suites - four poster beds, a little more romantic and a little more room, the bed in our standard room was not comfortable. Each room has tea, cookies and a bottle of still water as well as spa quality soaps in the bath. Breakfast is usually included in the room rate, and they have dinner meal packages as well. Each meal is preset to your party so you always get "your table" with requested seating and preferred condiments. We found the chicken and fish menus to be superb - but if you're American, the steak is only average. Before your meal you are seated in the lounge where there are magazines, a chess set and you are served appetizers. It is also close to Bath and to Longleat House (each about a 20 minute drive) which you can get info about in the reception area. I really cannot stress the customer service quality! We are already planning a trip back, just to go back to this hotel.

We booked this hotel after reading the above review and were not disappointed. The hotel is in a lovely location with great views. The rooms were spacious and pleasantly decorated with tea/coffee facilities and nice fluffy towels. As already mentioned above we were able to talk to the chef before ordering our meal and like all the staff he was very friendly and helpful. On both days we used the pool which was kept at a lovely warm temperature so was wecoming even though the weather was not great.
We went without our children this time but on request were shown the family rooms and childrens menu which looked very acceptable !

When we arrive there were no other cars in the parking lot. We were a little suspicious to say the least. We walked to the main enterance and into the lobby and greeted by name with the warmest welcome ever! This is the most beautiful location ever!! High on a hill top over looking the Bath and Limply Stoke countryside. A train passes by every so often. No loud train whistles here...just a soft toot and whish of the train. The grounds have lovely flowers, grand trees, chirping birds, a swimming pool, patio with tables and chairs, and a fish pond. This is the worlds smallest Best Western..but don't let that scare you away. Our room was big, bright and very charming with a private bath. Tea and cookies were provided in the room. Mmmmm! When you are ready for dinner, you go to the warm and comfy living room where drinks and before dinner snacks are served. The chef comes and takes your order and then escorts you to the diningroom. Soft music is playing and candles are lit. Dinner is served! WOW!! This is a 7 star, class place!!! The service, food and ambiance is one of a kind. We hated to leave after two days. Great location for hiking trails, horseback riding, and site seeing in the Bath area. Martin, Sheena and their staff are first class all the way!! They make you feel like you are the only guest and they have 11 rooms. Filled most of the time. You will require a reservation to stay at this wonderful hide away!!

My partner and myself went to Bath for Easter 2003 weekend. Bath is a beautiful city with so much to do and see and we were both looking forward to the break. We booked to stay at the Best Western Cliffe hotel just outside Bath. We had booked a King Bed and had had this confirmed. When we arrived we were shown to our room, which had two single beds zipped together. When we tried to freshen up before dinner we discovered that there was no hot water. When we complained to the management about these matters we were told that there was a problem with the water and that he could send up a jug of hot water. When we mentioned the beds he said that that was the way things were. His attitude towards us was like it or lump it. During the Easter period in Bath there were no alternative accommodation available. We were so enraged by his attitude that we checked out the following morning and had to return home. The hotel is not at the cheaper end of the scale i.e. UK£120 and whilst we understand that things can go wrong we don't expect to told that is the way things are. During all my times of staying in hotels if there is a problem the management usually try and resolve the situation rather than having customers leave unhappily. The situation could of been appeased if he had made some kind recompense. His attitude totally ruined our weekend that we had both looked forward to for some time before. I get quite angry that hoteliers like this can just take peoples money for supplying a substandard product and service. We could definitely not recommend this hotel for stay. We will go back to Bath again but never to that hotel. I hope this stops other customers weekend being spoiled.