After reading all about Cranleigh, I was very much looking forward to my stay but I was greatly disappointed when I arrived.
On entering my room, which was sold on a triple basis, I found that the third "bed" we had to pay extra for was, in actual fact, a camp bed and not a single bed as advised.
The camp bed was too small for me (and I'm only petite), squeaked horrendously at every movement, the legs collapsed when I moved and springs stuck out all over the place.
It was so uncomfortable I failed to get a decent rest.
When I expressed my discomfort and recommended that the bed should not be used again, because it was so uncomfortable, the owner seemed unable to deal with a complaint. I was offered an apology but that was it.
I can't believe paying extra for such a bed is acceptable and it was not at all suitable for an adult, despite being told it would be.
On a more positive note, breakfast was enjoyable.








Value
Check-in / front desk
Location (e.g., convenience, views)
Check-in / front desk




