Cranleigh is a positively charming small hotel in an excellent location which is close (within walking distance) to the city but removed from the traffic and noise . We had a beautiful ground floor room with a king bed and small sitting area with a great view of the city below. Spotlessly clean and the best breakfasts of our trip. No detail was overlooked. The proprietors could not have been more helpful or accommodating giving us a tip on a visit to Lacock which was one of our trip highlights.

We thoroughly enjoyed our one night stay in the spacious, clean,tastefully decorated room! With a beautiful view over Bath and very quiet but close to the city, we slept well and enjoyed a delicious breakfast in the delightful Breakfast room downstairs. Our hosts take obvious pride in providing extremely comfortable accomodation...we unfortunately could only stay one night, but would love to return one day!

After reading all about Cranleigh, I was very much looking forward to my stay but I was greatly disappointed when I arrived.

On entering my room, which was sold on a triple basis, I found that the third "bed" we had to pay extra for was, in actual fact, a camp bed and not a single bed as advised.
The camp bed was too small for me (and I'm only petite), squeaked horrendously at every movement, the legs collapsed when I moved and springs stuck out all over the place.
It was so uncomfortable I failed to get a decent rest.

When I expressed my discomfort and recommended that the bed should not be used again, because it was so uncomfortable, the owner seemed unable to deal with a complaint. I was offered an apology but that was it.

I can't believe paying extra for such a bed is acceptable and it was not at all suitable for an adult, despite being told it would be.

On a more positive note, breakfast was enjoyable.

Enjoyed our stay at Cranleigh. Took a nice bath in the clawfoot tub, enjoyed a dvd with some tea and cookies in our room. Room was clean, comfortable, quiet and modern. Breakfast was very nice as well.