I telephoned the hotel directly the day before arrival having booked through laterooms 3 weeks earlier, they did not have the booking because their email system had been down. Not a good start. Staff friendly but place is shabby. Clean but in need of updating. Shower spewed everywhere other than straight down which is why the bathroom decor was in a state. In the room, there was peeling wallpaper & dark, dingey soft furnishings. The room was above the kitchen wheelie bins ..... wouldn't be good on a hot day. The window only opens a few inches and there was NO aircon. Breakfast was good, bar poorly stocked. They are living off its olde worlde status but really need to spend some cash and get the place tidied up. OK for a one night stop over.

My wife took me back here for my birthday. We had and excellent stay, this time in the 'stable block' (the Olivier Suite).

It's been taken over by ther Mercure group since my last stay and I think it's a change for the better.

I dont know where to start - constant problems!! "Loosing" our registration when I called to confirm before arrival and then again when we arrived, trying to overcharge us both on check in, and check out (the receptionist threatened not to let us leave until another £40 had been paid!) and being extremely rude when we tried (very reasonably!) to explain and sort it out!! Mistakes are fine - everyone is human but rudeness really isnt on, especially for £90 a night.

Seconding others reviews that the food was pretty bad really and very overpriced for what it was but Dorking is very pretty.

Would recomend staying elsewhere to be honest!!

A lovely old coaching inn with comfortable rooms. Evening Menu is however too complicated and the food is stodgy and dry and in some cases undercooked. By sticking to their simplistic lunch menu they could do much better.