We have just returnrd from a one night stay at this hotel, and were very disappointed.
As busy people, who don't get away much, i booked this hotel, as a 'treat' for us, and at £200 for a luxuxry suite, you'd expect something pretty special.
What we actually got, was a hotel in dire need of a complete overhaul. Our room was light and airy, but can't have been decorated in the last 10 years.
There was peeling paint work on all the window ledges, and the bath pannel. Two lights were broken, infact one of the lights by the bathroom mirror, was practically smashed up and glued back together. The curtains were ripped, there were scuff marks through-out not just our room, but the whole hotel. There was a hole in one of the walls, and a huge damp patch above the television. Definatly NOT a luxury suite, or a luxury hotel.
I expressed my concerns to the receptionist, who showed me another room. This was dark and faced the allyway at the back. there was an extension cable running accross the middle of the room, for the television, and the bathroon smelt of urine. needless to say we didn't swap rooms.
To add to all of this, the bar wasn't open for the duration of our stay, and within the £200 no breakfast is included, and you have to pay to park your car in one of the towns central car parks. When we checked out i did bring all our points to the receptioniists attention again, who informed me that she didn't realise the state of the room, as she only works reception. I would suggest that the people selling and allocating the rooms took a bit more of an interest in their condition. We did receive a reduction on our room, but i will be pursuiing this further with the manager. This hotel is in an unacceptable condition for people to be paying to stay in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC