Mandolay Hotel: Traveller Reviews

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TripAdvisor Traveller Rating: 2.0 of 5 stars
TripAdvisor Popularity Index: # 13 of 15 hotels in Guildford
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  • Rooms: 72
Address:
36 London Road
Guildford GU1 2AF
England
Check Rates: £134 ($261) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Mandolay Hotel

( 7-11 of 27 )
“Not worth the price”

Mandolay Hotel

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2 of 5 stars
Surrey
19 Nov 2007
3/3 found this review helpful

We booked the hotel as it looked really nice and didn't mind paying a little bit extra. When we arrived we were not in the main hotel, but in a coach house on the side with rooms which looked nothing like the pictures on their websites. Furthermore it was very small for a double. The staff on arrival were very friendly and we just got on with our stay making the most of the room we had. The bed was not very comfortable on the first night so we had a restless sleep, and on the 2nd night we recieved an abrupt call at 2.30 in the morning from reception telling us to get out of our room as there was a man outside trying to get in. As we were in a deep sleep it was very confusing and rather scary. The man on the phone continued to say that we should let the man in the 'shed' (referring the coach house we were staying in) as he was claiming it was his room. The receptionist was very rude and again resulted in us having another restless nights sleep due to the call being rather threatening, as if we were in the wrong. The next morning we left as early as we could and reported the problem to reception. The man on reception just laughed and asked for payment of the room which we were reluctant to pay. We asked to see the manager but they were not in the hotel on the particular day. The receptionist was very rude and very unhelpful. For the price of the room it is definately not worth staying if you are put in the 'coach house'.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Star48's Summary
Date of Stay: November, 2007
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: 19 November 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
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Average price*: £134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Poor Hotel”

Mandolay Hotel

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1 of 5 stars
Minneapolis, MN
25 Sep 2007

This hotel is badly in need of renovation. The bathrooms have mould (and sinks the size of your hand), the carpet is worn, and the rooms are very noisy with thin walls. All this for the price of a 5 star hotel in most cities. When I checked in, I noticed the poor state of the bathrooms, and asked for a change of rooms. After much dithering, the only room offered was a smaller room, with an equal amount of mould in the bathroom. Needless to say, we checked out as after a day when we found another hotel available.

  • This TripAdvisor Member:
    • Liked — Near good places to eat
    • Disliked — Value and quality of the rooms was very poor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stendec's Summary
Date of Stay: September, 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: 23 September 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
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Average price*: £134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“awfull”

Mandolay Hotel

22 Sep 2007

worst hotel experience ive ever had, manager was rude and useless, Rooms were very damp and if thats not enough it was expensive

  • This TripAdvisor Member:
    • Liked — leaving
    • Disliked — damp room and rudeness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barbsy's Summary
Date of Stay: August, 2007
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: 02 September 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Great food / Wine
Was this review helpful? Yes No
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Average price*: £134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't stay here”

Mandolay Hotel

27 Jul 2007

Overpriced and disappointing. I had a small hot room at the rear with an overwhelming smell of airfreshener trying to overcome tobacco smoke. Bathroom the size of a cupboard - (really - the basin is so small you bang your head on the wall trying to rinse water off your face) and with a cracked wc pan and tiny quantity of shower gel in a sachet. Woken by an extractor fan from the kitchen in a metal duct immediately outside the window at 06.00 which made the whole room sound like the inside of an aeroplane. Place seems like a maze of tiny corridors. All this for £110 per night? (this was a discount - the rack rate is £125 plus £10 extra for breakfast!) I would have been unhappy at £60 per night. Try the Travelodge at half the price. Worst place I have stayed for some time.
Only redeeming feature is its proximity to the town centre.

  • This TripAdvisor Member:
    • Liked — Proximity to Town Centre
    • Disliked — Poor value, poor room, noise, batrhroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TroisAteliers's Summary
Date of Stay: July, 2007
Travelled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: 27 April 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
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Average price*: £134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not Impressed”

Mandolay Hotel

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2 of 5 stars
Louth, Ireland
21 Jun 2007
2/2 found this review helpful

Not impressed with this hotel. Very expensive (GBP120) for the quality of the room and service provided - afterall this is a so called three star hotel.

Bed extremely uncomfortable and room very hot. As my room was on the ground floor I reluctantly had to leave the window open to ensure some air circulation. Simple things let the room down - bathroom had damp patches, chewed pen left with photocopied guest services book, and the staff all were very young - the so called management were dressed too casually - shorts and t-shirts.

I asked reception to book me a taxi for the morning of my check out - and they rang me at 12.20am to tell me the taxi was confirmed. Thanks for waking me up guys!

Breakfast was good, lots of choice and location very central.

But, I would have been happier in a travelodge. That says it all, doesn't it.......

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — The whole lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ostan14's Summary
Date of Stay: June, 2007
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 08 March 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
Was this review helpful? Yes No
Check Rates
Average price*: £134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Mandolay Hotel

( 7-11 of 27 )
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Mandolay Hotel Address

36 London Road, Guildford GU1 2AF, England