I recently stayed at the Mandolay and was unfortuante to take ill whilst staying with them.
I required a Doctor and not only did they inform me that "we can't get you a Doctor" they then called my room back and said "we'll just have to get you an ambulance"......hmm, not very caring!
I managed to sort myself out with a very helpful local Doctors but required assistance getting home - the Dr called the hotel to ask if someone could pop round and pick me up (a 4 minute walk from the front door of the hotel!) to be told "we can send a taxi if you want"......how caring!
Once back at the hotel, I called reception to ask if some water etc could be sent to my room......"we don't do room service on a Saturday" came the reply.
AVOID THIS PLACE AT ALL COSTS - THEY DON'T KNOW THE MEANING OF BASIC HUMAN KINDNESS LET ALONE CUSTOMER SERVICE!

I booked this hotel to stay the night after getting married. I was told that £100 would get me a top rate room with breakfast. Actually it got me what I'd consider an average room and my wife and I were refused entry to breakfast as they said my rate didn't include breakfast!

I complained to the reception and they denied that I had been offered a deal with breakfast - they did offer us breakfast but by that time we had to leave. When I looked at the website prices - my room is shown as being only £90!

I complained in writing to the hotel manager but did not even get a response. I'm absolutely shocked how I can write a complaint and not even get a response to it.

Don't stay at this hotel.

We booked in as a last minute thing. The price was very expensive and the room itself small with a not very comfortable bed. The bathroom wasn't very good either.

The breakfast tasted great (except for the coffee), but my wife and I were both very sick afterwards. I rang to tell the management, who weren't that interested.

Never again.

My wife and I stayed here in November 2007 in a room in a 'coach house' at the back of a hotel. We were charged £10 more than we were told we were going to be by the friends who had recommended the hotel in the first place, and then to cap it all I got bitten quite badly in the bed the night we stayed there. I told the hotel receptionist that I wasn't happy to pay the bill until I had spoken to the manager who I emailed that night. Did I hear anything? - you must be joking! The hotel swiped £100 off my credit card and when I rang the manager today to complain that no-one had come back to me about my complaint I was told in no uncertain terms that masses of people had slept in the room subsequently and they had not experienced any problems...and that was that...take my advice - DON'T STAY AT THIS HOTEL!