Very disappointed. The man who runs the place was extremely pleasant and operated in the multi-purpose role of receptionist, porter and breakfast cook. Unfortunately however, we paid for our two nights before seeing the room and felt unable to walk out as we knew there would be few vacancies at short notice in that area of Birmingham because of the England v India test match. They are undertaking building work in the back garden, creating arches, terraces and possibly a pond (not sure) for ouside dining and dancing. All of this is next door to recently built retirement apartments, so we are unsure how the hotel owners have got permission for this. We both, at separate times, saw a rat running around in the back garden. Inside, the hall, stairs and landing carpet needs hoovering at least and preferably a good shampoo. I can forgive yellowing paintwork if everything is clean, but in our room it was not. The paintwork was dirty, the windows did not close properly, the pine furniture looked as though it had come from a poor charity shop and I would not have given it houseroom, so why would I want to pay to use it? For instance, the double wardrobe had repaired cracks in the door; a rail in one half and nothing in the other. The only bedside lamp had a poor paper shade with a huge energy bulb sticking a couple of inclhes out of the top. The beds had no valances and the base of one had brown stains on show. The TV was so well worn that the paint on the on/off button was worn through. The electrics looked decidedly dodgy, in that several plugs went into one multi socket, against good practice. In the bathroom the loo seat was broken, there was no loo brush, the lino flooring was marked and dirty looking, there was nowhere to hang anything other than on the floor, and the plastic side of the bath was broken. The bath itself had a dirty yellow stain and some of the ceramic covering was missing. There were also spider's webs at the ceiling. The door of the room fitted badly and looked as if it had been battered previously. At night, light from the hallway came in around that door and also from around the locked door that led into the next room. Since this was immediately behind the head of the bed it was disturbing. We are not racist, having very close friends who are muslim, so having no bacon for breakfast was understandable and our criticisms are not biased but factual. The advertised restaurant does not exist at present, so there was no evening meal, just breakfast. The dining room is obviously furnished as it was purchased from the previous owners, but some of the chairs now have split upholstery, and most of the light bulbs in the chandeliers are defunct. There is a certificate on display in the dining room to show that they won an award for the restaurant in 1998, despite the fact that it has changed hands since then and is not even functioning as a restaurant at the moment. Not sure if this even complies with trading standards. So, all in all a depressing stay and we would advise nobody to stay there until the inside of the hotel is completely stripped and refurbished. Would have thought that should be the priority - not an outside area for dancing that will be completed in time for autumn and winter. Not a good business plan and not fit to be a hotel in its current state. A lovely traditional style house (black and white beams) now totally spoilt by being painted all white and with the addition of concrete arches, also painted white. The place no longer looks anything like the picture on the web.
- Also Known As:
- Wake Green Hotel
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