My wife and I have stayed many times in Marriott hotels. We love the Royal in Bristol, enjoy the views and service of Marriott, Swansea and had the holiday of a lifetime this April in Marriott Phuket. Goodwood Park is popular and sited within a golf club and idyllic countryside. However there seems to be an element of arrogance surrounding the treatment of guests that we have not encountered at other Marriotts. For example, despite complaining about the cost of the room for such an uncomfortable night's sleep, management response was simply to emphasize the fact they had installed tiny electric fans for their guests!
Indeed the introduction to our basic box room was a first in terms of a management 'spin' on what was quitessentially a room well below the usual Marriott par. On our arrival, room 151 was entirely blacked out, with aforementioned solitary fan whirring ineffectively on the desk. A management note at the side of the fan explained the company wisdom of closed curtains and cheap 7 inch 2 speed electric fans but made no apologies for the severe overpricing and discomfort of their guests. Reference was made to Americans however who were deemed to have made a lot of 'fuss' this summer for the lack of a/c and indeed what should be an essential in any good hotel. Marriott can afford and obviosly see the necessity for air con in their sports bar area, why not in the guest rooms too?
I was totally on the side of the derided
Americans!
Breakfast: Functional, adequate. No linen table cloths or napkins. Not a patch on the Royal Bristol.
Decor: Usual tasteless Marriott clashings of too many patterns and colours that all needed consigning to a 1970s stylistic dustbin. Boutique hotel not. Scream those riotous patterns Goodwood boys!
Lay out: Poorly laid out and signposted. A strange higgledy piggledy set up of long corridors and confusing directions .
Value for money: Below average outside of summer temperatures, a downright disgrace during a heatwave.
It was one of those hotel experiences where the charging really gets to you. My wife and I enjoy good hotels and are not afraid of high prices but if I can borrow one last heat reference, this hotel just did not cut the mustard. Wake up Marriott, air conditioning is now a feature of all major UK retailers. As a respected and successful American hotelier you should be leading the field in guest comfort, not capitalising and penny pinching on the magnificent setting and popularity of this hotel in this exquisite part of England.










Location (e.g., convenience, views)
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