My husband and I arrived at the hotel at 2:45. The receptionist advised that only smoking rooms were available and asked whether we would like to take one of these or wait for a no-smoking room. We had booked a no-smoking room but there was no record of this. Since we had to dash off to go to a wedding the staff suggested we shower and change at the leisure facilities.
We asked what time check-in was and were told 'from two o'clock' - when I reminded them it was well past two the receptionist then argued that this actually meant that you might be able to get a room after two o'clock. Silly me. No apology for the delay at all.
We stuck to our guns and a king room became available. The room was pleasant and clean but smaller than I would expect; the bathroom in particular was tiny, though with a decent shower and Molton Brown products. The bed was large but very soft.
Breakfast was very busy on a Sunday morning but the maitre d' had it all under control and was charming. Although we had to wait a few minutes for a table this wasn't a problem. Breakfast was a buffet. We had to grab a waiter's attention to have any chance of a cup of coffee and staff were struggling to keep the buffet replenished. Buffet only meant that the scrambled eggs were watery and there were no poached eggs left.
For £150 for a night I found the overall experience disappointing.









Rooms
Check-in / front desk
Value



