The hotel itself is just a couple of minutes walk from the train station via a set of steps straight opposite the station entrance, which was quite handy as my partner was running late so I was left to carry the luggage. I was unsure at first as to whether I had entered through the correct door, as I walked into a small corridor with nobody around for guidance. There was a small notice on the wall saying that reception was on the 3rd floor, so I nervously entered the lift in hope that I was heading in the right direction. Upon reaching reception, I found the staff to be polite, although my booking could not be found as for some reason, for all it had been booked and confirmed in my name online, for some reason the hotel had my partners name in place of mine for all he was down as my guest. Once that was cleared up I was given a key card and told that my room was on the second floor. I re entered the lift only to find it would not move (reception did not inform me that I needed to use my key card actually in the lift!) Once getting to my floor I found my way around a bit of a rabbit warren to my room. The cleaner was still in there even though it was after 2 o clock. Whilst she was there I requested extra pillows, as the ones provided seemed a little flat, which arrived promptly without fuss. The room itself was clean and comfortable with tea and coffee making facilities ( although the uht milk was out of date by 2 weeks!) The ensuite shower and toilet were also of good standard. After meeting up with my partner, we ventured out for a drink and a meal at one of the nearby pubs and returned back to the room for the evening. It was a bit of a strange experience as we did not see any other guests and as reception was on the floor above ours, we never saw any of the staff until check out!
This was the first time I stayed at the hotel and now that I have found my bearings I will most likely be staying again. It may be helpful if the hotel could offer guests a map of their floor and give clear instructions on how to use the key card for first time guests before they enter the lift. It would also have been nice to be greeted by a doorman, rather than having to look around for notices to find out how to get to reception. All in all a good value for money, comfy but confusing hotel.
Dont forget to pay the £10 deposit for your tv remote control whilst you are checking in, in order t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC