we stayed in this hotel with friends. This is a quintessential coaching inn with lots of character and centrally located. The staff are pleasant and helpful and we were very impressed with the breakfast. The food used was of a superior quality,(no pink sausages here) and was well cooked and presented.

However, there are problems with this hotel. There does not appear to be a lift and therefore I would not recommend this hotel unless you are able to deal with a lot of stairs. Our room was large, with a comfortable bed and good pillows, but when we arrived there was no heating in the room and the radiators could not be made to work. I think, that due to the recent very hot weather, the heating had been turned off centrally. We had to request a stand alone heater as the room was cold. Our bathroom was also large but there was practically no water pressure for the shower and the water crawled out, not what we expected. Also, the hotel did not service some of the rooms of our party which is very poor customer service.

We knew before arrival, that there was no parking at the hotel, the parking that you are directed to on the website is directly behind the hotel. However, we found that you could only leave your car here for a maximum of 5 hours before having to return although it was possible to leave it overnight outside of normal parking times. We managed to find a long stay covered carpark only a little further away where you could leave your car for longer periods and which was also cheaper. Why didn't the hotel inform us of this? We also felt that perhaps the hotel could negotiate discounted rates for guests (we have stayed in other places where this has been done) but we did not have time to pursue this with the hotel.

One of the great advantages of this hotel, its central position, is also one of its great disadvantages. We were in the front of the hotel, the noise from the street from pubgoers etc is a nuisance. There is a popular pub/nightspot directly opposite the hotel where customers queue to be allowed in and this creates a lot of noise then and also when they are leaving.

To sum up, given the downsides, we felt that the hotel was too expensive, and for that reason would probably choose to go elsewhere another time.

Location is great but what little parking there is is now restricted for disabled residents even when there are none (I think staff use it too). You are expected to use public car parks which adds £5 per day to your costs. As noted in other reviews, the hotel is a warren so we had someone show us the way, but no attempt to carry our bag. Also the biggest tip, avoid rooms overlooking Brown Street. It is busy/ noisy and very sunny first thing in the morning; rooms are also overlooked by offices across the road so curtains have to be kept drawn if privacy is desired.

However, breakfast was excellent, which is more than can be said for bar snack sandwich - we commented that bread was stale and got a terse apology.

This is an expensive hotel taking full advantage of its city centre location.

Really enjoyed my three night stay here. The hotel is spotlessly clean and full of character. Like previous reviewers I found the layout baffling - lots of corridors and staircases - but also fun. The room had been newly decorated with lovelty fabrics, but the bathroom was a bit dated. My room was on the side street which was noisy with traffic but my trusty earplugs worked wonders.

The bar was characterful and the staff there and in the restaurant were most welcoming.

The downside is no car park, but there is an open air council one at the back and the Culver Street council multistorey which is secured at night is only 5 minutes walk away.

I would certainly return here if in Salisbury again.

I just finished a two night stay and it was delightful. The room is full of character and quite comfortable. The breakfast was good and the staff quite attentive. I ate two meals here and the food was good. The staff is very considerate and came up at night to turn my heater as I couldn't figure it out. The location is excellent. It is just a cozy, cheerful place to stay. I enjoyed myself.