Firstly the preferential rates I was apparently getting from the hotel turned out to be £10/day more than if I booked via the web.
The hotel advised this is because I booked via the website which operates independently of the hotel. I didn't understand that rationale either. It's their hotel, their website ... don't they have control. The booking service is also independent as they ask which hotel so there is no difference.
I spent two nights with kids running up and down the corridor. The parents apparently enjoying a drink (no doubt quiet) in the bar. I rang reception staff on the second night and asked they do something as it was 10.30. I rang again at 11.15 and was advised the parents had been informed. Shortly after the parents returned and then banged on the door as the children wouldn't open it ... another 15 minutes passed by.
The corridor where I was had moving noisy floorboards which meant the bedroom door shook everytime someone walked by. You do get used to it but at the price why would you?
I was in a room that was not served by a lift. I did not know at booking at the desk and no help with my belongings was offered or available
Add to that if you are arrving early evening the car park near the hotel is full as those using the gym facilities are there so you will have a good walk with your case!
Breakfast starts at 7am and they are not ready at 7 am. You stand waiting to get into the restaurant, when you get shown to your table you find jugs have yet to have milk put in etc etc
I couldn't get a bar meal any of the four nights I was there as there was no where to sit
You may ask why I didn't check out. Believe I came very close but as I am on the road from 7.30 to 8/9pm the last thing I needed was to gather my belongings and find somewhere else and that is the only reason they stayed.
I was planning to stay there for several weeks but have cancelled subsequent bookings. At no time was I asked if I was happy with my stay ie not at check out nor when I cancelled further reservations.
Unless you want the gym... I strongly suggest you find somewhere else. This is a lot of money for nothing out of the ordinary - don't be like me and believe what they say about themselves.









