A friend and I have just returned from a 2 night stay at the Village hotel in Cardiff. First impression was very good. Nice big car park with disabled bays close to the Reception area. Check in was quick and easy and staff very friendly. On arrival at our room (twin) we were unexpectedly disappointed. Although it was quite large and front facing it was very basic. We unpacked but after reading the internal literature we read that it was possible to upgrade for as little as £20 per night. My friend went back to reception to enquire about upgrading to be told that our room (602) was "Executive" which was their best. She returned, quite amazed that this was the best they could offer as I have stayed in nicer Travelodges. The beds were hard weren't made properly (sheets not tucked in) and the pillows were really hard; both us us woke up with stiff necks. We asked if they had any better pillows, but obviously not. Housekeeping did provide extra pillows but these were just as hard and flat. The towels were really rough and quite gray in colour, as were they duvet covers. Not the nice white crisp ones you would expect to find, expecially in a Village hotel. We couldn't fault the staff, especially in the restaurant. They were extremely polite and couldn't do enough for you. The food in the Verve restaurant was also exellent and excelent value for money. We would stay again, but would definately have to lower our expectations as far as the rooms were concerned.









