A good location and easy parking once, if you don't know the area, you circumnavigate the Culverhouse Cross roundabout . Hotel entrance area is pleasant and staff are obliging. There was a mix up with my booking as they booked me in thinking I was someone else and gave me a standard room. When I said I had a Club called a 'Connoisseur' room booking this was quickly changed. At £95 a night it was fairly good value but didn't include breakfast but did include 'Club Lounge' access on the 4th floor. Room was a little dated but spacious and clean. It had a big bed (2 singles fastened together) and thankfully, a duvet rather than sheets and blankets. One annoying thing was the air conditioning that couldn't be turned off. The room overlooked the small artificial lake and the city which was quite pleasant and there was excellent double glazing.The temperature was fine but the drone from the air conditioning was constantly there! There was no safe in the room which could be a problem but there is a facility at Reception. Nothing else to say about the room as it was standard 4* and served the purpose. The Club Lounge was small with a TV, computer access but no facility for printing (frustrating if you want to check in for a flight on line) and a coffee making facility with cold juices and milk in the fridge. The Club Room at the Hilton beats it hands down and it would be better to charge more and have the free drinks and canapes in the evening like most good hotels.There are several sofas and I liked the fact that I could just nip in there when I wanted without it being manned - the room key operates the Club Lounge door. One quite bizarre thing was the Club Room breakfast that is available in the price of the room. It must be that most guests are on a B&B rate rather than room only. The Club Room breakfast was available from about 6am which was good for early risers who have a business day ahead. Coffee was luke warm (the machine said it needed descaling) and the fruit juice was OK. The food consisted of some packets of cereals, a bowl of fuit, several yoghurts in a bowl of ice and a plate with some packets of smoked or Baby Bel cheese and three slices of ham! Why there were three slices of ham I don't know. All of this came without any bread or rolls so you could pack out on the protein but forget the carbs. Still, a coffee, yoghurt and a few grapes were all I wanted but this needs addressing. I have stayed three times in Cardiff recently, once at the Holiday Inn Express at the airport, once at the Hilton in the city centre and yesterday at the Copthorne. Best value for money is undoubtedly the Holiday Inn Express where I have booked next time for £39 for two of us and that includes breakfast!! Luxury is definitely the Hilton with an Executive Room or Suite but it costs. Somewhere in the between at double the price of the Holiday Inn Express is the Copthorne. Would I use it again, yes I would if on business but would I pay for it myself, probably not as I would go for value for money or luxury and that is not what the Copthorne is unless, like the previous reviewer, you get a great rate for the Dinner Show but even then, you probably need to pay a bit more to get the upgrade. My son stayed at the Copthorne last week in a standard room (admittedly, only £50 for the saturday night) but he said he was disappointed and that it was dated. So yes, good enough for an overnight stay but did it stand out, not really

I had noticed the hotel offered a theatre evening with dinner included. Our break only cost £59 for a 3 course dinner, show and B&B. We had stayed at another hotel on the Friday night at £92 in the centre of Cardiff to go to a concert, but this hotel was somewhat better. The hotel is a little way out of Cardiff and therefore is not so handy if you are choosing the venue with Cardiff City Centre in mind. The room was extremely nice with a very large bed. On arrival, we were told that we needed to be in the bar for 7.15pm to be escorted to the show. We were shown down to a private room with about 100 other guests for the show and a 3 course meal. The team who put on the show of songs from musicals, were fantastic and of extremely high quality. There was a bar in the room. The food was also excellent and coupled with the entertainment it was an superb couple of hours at an unbelieveable price. We then went back to the bar for a few drinks. If I have any gripe then once again, I do feel that hotels tend to make their money back on the price of drinks,especially spirits. A double Cinzanno and lemonade and a pint of Guiness came to £11.40 ( saying that it was only £3.20 for the Guiness). But then again the rest of the deal was so good. The breakfast was very good with a wide selection of cooked and pastries. The cooked food was piping hot and of very good quality. Well done Copthorne. We will be going back with friends, it costs more to go out for a meal and drinks at home than to have a nice night away with entertainment included.

Lucky enough to stay on the first floor in a larger room all the way at the back of the hall. Privacy was great. traditinal dark wood and richer jewel tone decor. Ran into some very obnoxious and drunk rugby fans in the lobby who luckily did not stay around too long.
Internet service was over priced, I think at 4 pound for 15 minutes.
Room was clean, but a bit beat up. No refrigerator. Tea service in room though. Two nice clean large beds but no top sheet just the duvet. This drives me nuts because these hotels are always too warm!!! Luckily there was a fan in the room which we used, and the window opened, so we managed to cool off a bit. For those from the US, there is no A/C.
Decent shower and bath, but yuck.... a moldy shower mat. I put the mat on the floor, mold side up, and no, I was not given a clean fresh one.
I asked for ice to be sent to the room, and it never arrived.
The restaurant was extremely good for a hotel. Good, hot, fresh food at dinner. Breakfast was good, but the coffee was horrendous!!!!!
There are a couple take away places close by, and a Tesco across the street(they were building a new tesco when we were there).
With some better service and upkeep this would be a very nice above average place.

We stayed at this hotel with a group of friends for our annual men go golfing, women go shopping weekend! The hotel itself is very good with a large sized bar and very well staffed. By the time we were on our third round the barman knew what everyone was drinking (not sure if that's a good sign or not!). Check-in was prompt and easy, although one of our group had to wait longer than expected for their room to be cleaned. The room itself was good, but is in obvious need of a refurb - the wood and soft furnishings are very dark and now look slightly out of fashion. One problem that most of us encountered was that for some reason our windows had been screwed shut and therefore we could not get any fresh air into the room - added to this there was no air-con made for the room feeling very stuffy on waking up - not sure how long this has been and will be a problem. I assume they are working on it. The showers are extremely forceful so beware! We ate twice in the hotel and opted for the show which took place in a very small room in the bowels of the hotel - but it was good and a change from just sitting and chatting over dinner. Dinner the next night was in the main restaurant and I have to say a little lacking in atmosphere. Breakfast is a huge range and well worth it. All in all - yep this is a good place to stay and would go back again.