If you are planning a stay at The Old Post Office, think again.
On a positive note, the location is superb - across the road from the Museum of Welsh Life, next to a bus stop with easy and quick access to central Cardiff, and next to a decent pub with a beer garden!
However, we were expecting to stay at a 5* restaurant with rooms - so didn't expect to be met on arrival by a very junior chef who claimed he 'didn't have a clue' what was going on, was 'only helping out' and didn't know how to check us in. Following a call to the owner, we were given access to our room, but even the charm of the owner - who arrived at the hotel later that day - couldn't make up for the fact that our two-person room had only one coffee cup, no spoons, no caffeinated coffee, no bath towels, only one set of toiletries, etc etc. There was a note on the bath saying that the jacuzzi was out of order, but to be honest we wouldn't have used it anyway - the nozzles looked, in the words of my companion 'like they needed a good scrub'. On the second day of our stay the restaurant appeared to have acquired a chef (I should hope so at £35 for dinner), but no-one bothered to inform us - the only people staying in the hotel - and so went next door to eat and only discovered the restaurant was open for business on our return. In any case the breakfast - cooked by the manager - was lousy, so it didn't bode well for eating in-house.
The hotel claims to be 'minimalist'. It is not. It is merely barely, and cheaply, furnished. The unfortunate thing about 'minimalist' design is that it shows up every bit of wear and tear - in this case the stained carpet, holes where pictures had been removed and not replaced, patches where paintwork had been touched up with the wrong colour paint, scuffed woodwork, grotty grouting in the bathroom, dirty shower heads, torn duvet covers, moss-covered terrace... etc, etc
I could go on! If you are planning a gastronomic weekend away look elsewhere - they may not warn you when you book that there isn't anyone qualified to cook dinner. If you are planning a romantic weekend, take some cleaning solutions and a pair of marigolds!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
KitchenBoy, owner
(Management representative)
21 Nov 2006
Thank you for writing honestly about your experiences at The Old Post Office, your comments have been more than helpful.
We are now under new ownership and are taking all comments into consideration to help improve the quality of the service that we are offering.
We hope that you will perhaps visit us again in the future so that you may have the opportunity to change your opinion.
We are offering quality food and accommodation at pocket-pleasing prices. The new chef patron, Simon Kealy, has created a menu that draws on local seasonal produce and introduces a modern take on many traditional dishes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC