Just got back from staying 10 nights at this hotel. We had a fabulous time in Belfast and this hotel is in a good location being only a short walk from the centre of the city with all the shops and restaurants you could want. It is also right behind the famous Crown Bar which is great for visiting the pub but does make it very noisy to try and sleep! The Crown and the pub next door are very noisy and people comming and going and smoking outside as well as the live music made it very noisy past midnight every night. Couple that with Housekeeping starting very early in the morning each day and you are down to only a few hours sleep per night. My room was located next to a store room where the housekeeper would park her cart every morning to stack it with supplies, so there was no chance of a sleep in.
When we checked in we asked if there were any refurbished rooms that we could stay in ( we had 2 rooms booked for 10 nights) but were given older rooms which really were fine, and very clean. They told us the rooms had new windows and they were double glazed but they did nothing to keep out the outside noise. It would have been nice to be given newer rooms though as we were there for so long and due to a big event in Belfast (which we were attending) we were paying an average of £75 per night per room (If we had been paying the usual £19 or so a night I would have absolutely no complaint).
The shower was good! Lots of water from a proper shower head and plenty of towels.
Bed was a bit lumpy, time for new mattresses.
In room internet was good and fast, I think it was £22 for 5 days, daily rates were available as well.
Due to the outside noise, we had to keep our windows closed all night, this did cause the room to become quite warm, this may be a problem for people staying in the summer months. We were there in April so it wasn't too bad for us.
Great taxi service, using dedicated phone in the lobby, just pick up the receiver and you are able to ask for a taxi which will arrive in minutes.
We only had breakfast in the attached restaurant once, and only had the tea/coffee and toast option which is a bargain at £3. Serveral different kinds of bread and small pancakes were on offer, make your own toast with jams, honey, marmelade and each person received their own pot of tea.
We had dinner several times at the wonderful nearby Robinsons restaurant, it is upstairs next door to the Crown Bar. Wow, what great food! The next door upstairs Crown Bar dining room is famous for it's food, we ate there once and Robinsons is far superior and the same price. Robinsons is next door to the Crown, walk past the Crown and then up the carpeted stairs to food heaven! Last orders are taken at 9pm, so as long as you are seated by 9 they can take your order.
We also ate at Restaurant Victoria just down the road from Crown/Robinsons and it was amazing as well, a little more expensive, but not much for the high level of service and delicious food.
Overall, the hotel is good, my only complaint is the noise. I am a light sleeper so maybe someone who is a heavier sleeper wouldn't mind it so much. If I was to return to Belfast and couldn't get a very cheap rate here, I think I would try and find a quieter hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 April 2012
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Thank you for taking the time to leave your review.
I was pleased that overall you enjoyed your stay with us despite some problems.
As the hotel is so well located near the centre of Belfast the area can be busy however as you mentioned the hotel had new double glazing installed last year, we have a good relationship with the local bars and can contact them if we are made aware of any noise issues. I will speak to our housekeepers to remind them of the importance of minimising noise whilst in their store.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC