I've been going to stay at the hydro every summer for the last 10 years and each year as soon as we drive up to the hotel it feels like we're coming to our second home. The hydro is a typical old-fashioned hotel, with afternoon tea, ballroom, jacket and tie for dinner, but that is all combined with a sense of informality and welcoming that i don't think i've ever experienced at another hotel. The staff are more than willing to go beyond the call of duty when it comes to service - they always address you by your name, if you have a question, they always make it their priority to answer it. I remember one particular incident when a member of my family asked one of the waiters at breakfast if there was any blackcurrant jam...there wasn't, but when we came down the next morning there was a whole jar waiting at our table!What i'm trying to say is that the service is truly personal and nothing is too much to ask. The food is fantastic, sports facilities wonderful...i can't wait to go back!







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