We stayed here for three nights while we got married at Gretna Cottages.
We found our stay rather disappointing, the reception staff were very abrupt and rude when we checked in, they didn't even take time to tell us meal times or anything our only conversation was about paying the bill up front!
Our room was on the second floor and was extremely small and stuffy, the window barely opened.
We found the hotel clean and tidy and our room was cleaned daily at a time convenient to us which was useful.
The hotel entertainment was good but kept moving rooms each evening in order for them to accomodate wedding receptions, this would have been ok if they'd advertised where to go each evening to prevent us walking in on wedding parties. We asked at the bar one evening only to find that the barman didn't understand due to speaking very limited English.
We are not normally the type of couple to moan and complain about hotels, maybe we were expecting it to be more special having chosen it as the place to stay for our wedding.
As a whole we got the impression that the hotel staff are far more accomodating if you've booked a large wedding reception rather than a small private wedding which is the option we chose.
The hotel however is in a great location, a two minute walk to the train station which has a line to Glasgow and Carlisle.On a positive note the grounds of the hotel are gorgeous and very well maintained with plenty of seating areas.

We have just returned from a three night stay at Gretna Hall Hotel.
We are well travelled senior citizens but we did not look at Trip Advisor until after we had booked. We arrived with some trepidation and asked to see the room before committing ourselves and were prepared to leave if we had not found it acceptable. The room was large enough, spotlessly clean, with new pillows and the duvet cover was Egytian cotton.
The bathroom was modern and nicely tiled - with no sign of mildew as in some reports.
The food and service in the dining room was of a good standard - every member of staff was helpful and pleasant.
Yes, the carpets were worn in places - but that is because it is a tartan carpet rather than a hard wearing carpet.
The bar was the worst area and some of the furniture is very well worn. The bar was always full of groups of people from wedding parties - it would have been nice to have a quiet lounge too.
Overall it was a pleasant few days and we would be happy to return.

Stayed on recommendation of friends, who always stay in Room 217. We'd asked, and been told we could have this room, but on arrival were given another room. We could have 217, but only if we paid an extra £40 for a 2 night stay. Lady on reception was very abrupt with us. Our room was at the back of the hotel. Corridor carpet was well worn in places, and our room was rather shabby. There were two mattreesses showing underneath the bed, and a wall picture had a piece of the frame hacked out. The lamb for the evening meal was covered in black pepper, and the rhubarb crumble was the stodgiest, most puzzling 'pastry' I've experienced on a crumble. At breakfast the fruit juices are undoubedtly watered down. None of this was the worse part though. Be warned if you have room 134, or similar, and there's evening entertainment, do not expect to get an early night. The floor in our room actually vibrated with the music. Overall a very disappointing experience.

what can i say.myself and my partner visited the hotel as a possible venue for our forthcoming wedding,from the pictures the place looked perfect. On arrival we were allocated a double room,on entering the room we were disgusted to find that there was mold all round the window sill,the bed was made but the pillow cases were just slung on the bed and had not even been changed from the previous occupants, there were cobwebs hanging from the ceiling and punch marks in the walls, the room had been smoked in and was very small.we contacted reception who handled our complaint very well offering us a free upgrade to what they called an executive room (great we thought somthing for nothing) oh how wrong were we,the room was only slightly better, there was only one bar of soap for 2 people ballancing on a shelf barley secured to the wall ,the same could be said for our towel rail again just about managing to be fixed to the wall.We did try 2 other hotels for accomadation both fully booked ,i can see why.We met our guests in the bar later that evening and were shocked to see the standards continued throughout the hotel ,the carpets would not look out of place in a Steptoe and son episode, and as for the wingback chairs they were showing the sponge that was once hidden beneeth fine tartan fabric.
I must say that the hotel is dirty and very tired,however every member of staff we dealt with did ther duties very well, the food was good and the prices were ok.WE WILL NOT BE BACK;;;;;;;;;;;